I am trying to get my new site up and running with ZenCart but am hitting problems when trying to create a new customer account. I get the message 'You must select a country from the Countries pull down menu.' when clicking on the submit key. My default country is United Kingdom and this shows when first opening up the page but for some reason it doesn't think that it has been selected. I am running the latest version of zencart (1.3.5) and php 4.4.4. I have noticed a lot of similar posts regarding the state field but no real solutions however I haven't seen anything relating to the countries field - any advice would help me as I have found zencart an excellent product but am increasingly getting frustrated with this problem.
Thanks
Pod166
http://www.ninawagner.com
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17 Oct 2006, 11:07 AM #1
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You must select a country from the Countries pull down menu
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22 Oct 2006, 09:52 AM #2
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Re: You must select a country from the Countries pull down menu
I have spent a lot of time on this particular problem and got extremely frustrated over the situation. In the end I did a complete new installation of the website and database to reset everything. I found when I tested the default template everything worked fine and then I applied my own custom template and found that the same problem occurred with the country error message as before. I then compared the files within the includes/templates/YOUR TEMPLATE/templates with windiff. This showed that there were differences between various files but the most important ones were the following ones:
tpl_modules_address_book_details.php
tpl_modules_checkout_address_book.php
tpl_modules_create_account.php
I then copied these files from the template_default template folder and overwrote my files and tested again. All seemed to work fine after this :)
The only thing I can think of was that I had installed a module previously that had overwritten some files but I can't remember which ones they were.
I know these were extreme measures but it was a process of elimination to get to this result!
Pod166
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22 Oct 2006, 11:12 AM #3
Totally Zenned
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Re: You must select a country from the Countries pull down menu
Many thanks for posting how you solved this. Hopefully it will help others to avoid that frustration that you experienced.
Kuroi Web Design and Development | Twitter
(Questions answered in the forum only - so that any forum member can benefit - not by personal message)
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24 Oct 2006, 12:32 AM #4
Totally Zenned
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Re: You must select a country from the Countries pull down menu
This critical show-stopper of a bug (no fix for non-US countries as far as I can see) has been mentioned in many threads.
Any date for a fix? We're losing a lot of money since we can't get any new customers.
(I've tried the fix)
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25 Oct 2006, 09:10 PM #5
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Re: You must select a country from the Countries pull down menu
I've tried this fix as well with no luck. Anyone have any other suggestions?
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27 Oct 2006, 05:37 PM #6
Totally Zenned
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Re: You must select a country from the Countries pull down menu
Upgrade to 1.3.6, out today and containing the official fix for this.
Originally Posted by jeriggs76
Kuroi Web Design and Development | Twitter
(Questions answered in the forum only - so that any forum member can benefit - not by personal message)
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20 Jan 2007, 02:24 AM #7
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Re: You must select a country from the Countries pull down menu
i have the latest version of zen cart and i am still having this problem. any ideas? Originally Posted by kuroi
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20 Jan 2007, 02:51 AM #8
Obaa-san
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Re: You must select a country from the Countries pull down menu
Then you missed upgrading some files ...
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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20 Jan 2007, 03:07 AM #9
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Re: You must select a country from the Countries pull down menu
I would like to know the folder/file which i missed.I have same problem and dont know how to fix
Last edited by kimsonvu; 20 Jan 2007 at 03:13 AM.
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20 Jan 2007, 03:28 AM #10
Obaa-san
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Re: You must select a country from the Countries pull down menu
Please look at the changelog and use a file comparison utility to find the files in both the default installation and your customized files.
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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