Hi Mick,
With the NAB Payment gateway the customer has to go away from the cart to the payment page at bank's end to make the payment. Due to this model the cart doesn't know when the customer has made the payment
The module replies on the bank calling the cart back (by triggering a URL) and confirming the payment has been made before creating the order in the cart. If the bank doesn't call this URL the order will not be created.
It looks like sometime the gateway is not calling the cart or the cart is not recognising the call. This is what causing the issue.
I can't be 100% sure where it's falling off. I am working on some updates to this module to track these kind of issues. But I don't know when I will be able finish this.
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