discount coupon not working

[chac416]

We had one customer order 2 items the other day, and he told me that he put in the code, and that it showed the discount while he was checking out, but the system charged him full price, it did not deduct the 10%

Anyone have a quick fix for this issue !!

using zen 1.3.0.1 and I can't upgrade now (not until christmas break starts)

[jeffmic]

I also have this same problem that was found by a customer today.
I have 1.3.6 installed though.

1 item, no coupon deduction
2 items, no coupon deduction
3 and up, the coupon is working correctly

I have Quantity Discounts installed also and Scott says that they are no related.
I de-installed the Quantity Discounts and the same problem still occurs.


Linda or Chris, any ideas on how to fix this?

Can others please test this and confirm

thanks,

[Ajeh]

How do you have the Discount Coupon setup?

What are the restrictions?

[MB1]

oohhhh yeah!! baby i found the same problem today with my zencart 1.3.6

i make a coupon in the admin and i go into the account here is how the coupon is set-up;

Coupon Zone Restriction: 0
Coupon Name test
Coupon Description
(Customer can see) test coupon 14.75%
Coupon Amount 14.75%
Coupon Minimum Order
Free Shipping No Free Shipping
Coupon Code test1a
Uses per Coupon
Uses per Customer 1
Start Date 12/14/2006
End Date 12/15/2007

ahhh now it works but everything is calculated wrong right from the taxes go figure

[ronlee67]

Similar, if not the same problem:

Just fresh installed v 1.3.7. but used the existing v1.3.2 database (mysql4).

Issued a coupon to a non-profit.

Entered the order myself on behalf of the non-profit and entered the coupon code.

On the Step 3 of 3 Order Confirmation page a green banner appeared: "Congratulations you have redeemed the Discount Coupon" however on the summary at the bottom of the page the discount was not itemized nor the total reduced. The order total before discount was $83.60 and the discount $31.60. Method of payment was "Offsite payment" which is a slightly modified "Check/Money Order" module.

The summary reads:

Sub-Total: $83.60
FREE SHIPPING! (Free Shipping Only): $0.00
Total: $86.30

[Ajeh]

What settings are on the Discount Coupon?

Do you have any restrictions? If so, what do you have set?

[ronlee67]

Hi Linda!

Here's what it says on the admin screen.

Coupon Name :: Non Profit Discount
Coupon Amount :: $36.10
Start Date :: 01/24/2007
End Date :: 01/25/2007
Uses per Coupon :: 1
Uses per Customer :: 1
Valid Product List :: NONE
Valid Categories List :: NONE
Date Created :: 01/24/2007
Date Modified :: 01/24/2007
Coupon Zone Restriction: :: 0

And here is what I found in the database:

Related table entries:
coupons:
coupon_id 5
coupon_type S
coupon_code NPD-8
coupon_amount 36.1000
coupon_minimum_order 83.60
uses_per_coupon 1
uses_per_user 1
restrict_to_products [blank]
restrict_to_categores [blank]
restrict_to_customers NULL
coupon_active Y
coupon_zone_restriction 0

coupons_description:
coupon_id 5
language_id 1
coupon_name Non Profit Discount
coupon_description This coupon will be applied to your recent order.

coupon_email_track
(no record for coupon_id 5)

coupon_gv_customer
(no record for customer_id 213)

coupon_gv_queue
(no record with coupon_id 5 or customer_id 213)

coupon_redeem_track
(no record with coupon_id 5 or customer_id 213)

coupon_restrict
(no record for coupon_id 5)

It appears that the failure ocurred when I entered the redemption code.

Ron

[Ajeh]

This coupon can be used once and once only ...
Uses per Coupon :: 1
Uses per Customer :: 1

If you want 1 time per customer ... but an unlimited number of customers may use it once, then you need to use:
Uses per Coupon ::
Uses per Customer :: 1

NOTE: On Restictions if you choose to use them ... always add the Top Category as Deny ... then your other restrictions will work correctly ...

[ronlee67]

Linda,

On mine, it was intended to be a one time coupon for a specific customer, so it was created specifically for that one transaction. It failed to redeem on the very first try after it was created. I was logged in to the customer's account when I tried to apply (redeem) the coupon on their behalf.

I have handled it by manually editing the entries in the database, but if you have some ideas, I will recreate the scenario with a test account.

Ron

[Ajeh]

Was their order for:
coupon_minimum_order 83.60

Did they try to use it on the 24th? Any other date is invalid

Start Date :: 01/24/2007
End Date :: 01/25/2007