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  1. #1
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    Default v1.3.6 - My Authorize.net not working

    Just signed up with authorize.net for use with ZenCart 1.3.6 on Proms to Beaches in sig.

    Cannot get either module - authorize.net or authorize.net AIM - to work on live test. Not using test mode; using a 10 cent live product for testing.

    Only trying one module install at a time.

    Latest was just authorize.net (first module at top).

    Error message in red at Zen Cart, page 2 of payment information:

    >>>Your credit card was declined. Please try another card or contact your bank for more info.<<<

    Other error message, with AIM:

    >>>This transaction has been declined - Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.<<<

    Tried two different credit cards/Zen Cart logins: Credit Cards are good.

    Here is Zen Cart Admin Payment Module info:

    Credit Card Test Info:

    CC#: 4111111111111111
    Expiry: Any

    Enable Authorize.net Module
    True

    Login ID
    ---Valid Login ID---

    Transaction Key
    ---Valid Key No.---

    Transaction Mode
    Production

    Transaction Method
    Credit Card

    Customer Notifications
    True

    Payment Zone
    --none--

    Set Order Status
    Pending [1]

    Sort order of display.
    0

    Get General Error status at authorize.net login.

    Several phone calls with authorize.net, they say problem is with Zen Cart.

    Any ideas?

    Thanks.
    Steve
    prommart.com

  2. #2
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    Default Re: v1.3.6 - Authorize.net not working

    PS: The manual Credit Card module works fine (the one where you get rest of CC info in email.)
    Steve
    prommart.com

  3. #3
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    Default Re: v1.3.6 - Authorize.net not working

    Check on authorizenet site that you can processes a manual order ...

    Next, make sure that you have the credit cards you accept marked in the Configuration ... Credit Cards ...

    Then, make sure that you have curl installed on your server for the AuthorizeNet AIM ... this is the better one to use ...

    Then make sure your site is secure ... AuthorizeNet does not work with unsecure checkout ...

    Make sure on your API Login ID and Transaction Key to cut and paste it vs type it to avoid errors ...

    Often times, remaking your Transaction Key will fix this ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  4. #4
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    Default Re: v1.3.6 - Authorize.net not working

    Thanks, Ajeh. Our site is secure SSL (@ hostgator).

    I'll try your other ideas in the morning.
    Steve
    prommart.com

  5. #5
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    Default Re: v1.3.6 - Authorize.net not working

    Quote Originally Posted by Ajeh View Post
    Check on authorizenet site that you can processes a manual order ...

    JUST POINTING OUT MANUAL ZEN CART MODULE WORKS, NOT USING AT AUTHORIZE.NET

    Next, make sure that you have the credit cards you accept marked in the Configuration ... Credit Cards ...

    CHECK

    Then, make sure that you have curl installed on your server for the AuthorizeNet AIM ... this is the better one to use ...

    CHECK - ENABLED @ HOSTGATOR PER ZC ADMIN/VERSION

    Then make sure your site is secure ... AuthorizeNet does not work with unsecure checkout ...

    CHECK

    Make sure on your API Login ID and Transaction Key to cut and paste it vs type it to avoid errors ...

    CHECK

    Often times, remaking your Transaction Key will fix this ...
    TRIED
    Well, it seems to work in the Test Mode. I set for Test Mode at authorize.net and in Zen Cart module. I get to the "Success/Thank You" page at Zen Cart. Order appears in Zen Cart My Account/order history.

    When go live with 10 cent test product - authorize.net AIM - still return to page 2 of checkout at Zen Cart, red warning message:

    >>>This transaction has been declined - Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.<<<

    Something is preventing a Live transaction either with Zen Cart or Authorize.net or both.

    More thoughts?
    Steve
    prommart.com

  6. #6
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    Default Re: v1.3.6 - Authorize.net not working

    Edit the ZC settings in your AIM module to turn on the "Enable Database Storage".
    Then try a transaction.
    Then use phpMyAdmin to look at the result codes stored in the authorizenet table in your database... it should explain more information about what's wrong.
    .

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  7. #7
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    Default Re: v1.3.6 - My Authorize.net not working

    Can you physically make a transaction on the AuthorizeNet site?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

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    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #8
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    Default Re: v1.3.6 - Authorize.net not working

    Quote Originally Posted by DrByte View Post
    Edit the ZC settings in your AIM module to turn on the "Enable Database Storage".
    Then try a transaction.
    Then use phpMyAdmin to look at the result codes stored in the authorizenet table in your database... it should explain more information about what's wrong.
    DrByte,

    Did it. Test transaction using authorize.net AIM. Didn't see anything jumping out indicating problem in database.

    So went through the authorize.net rows, using "Browse distinct values." Here are some results (edited out some info):

    ***************************************

    response_code
    3

    response_text
    This transaction cannot be accepted.

    authorization_type
    auth_only

    transaction_id
    0


    Sent
    x_login=---valid login---_tran_key=---valid transaction key---&x_relay_response=FALSE&x_delim_data=TRUE&x_version=3.1&x_type=AUTH_ONLY&x_metho d=CC&x_amount=0.11&x_card_num=---valid credit card number---&x_exp_date=---valid cc date---&x_card_code=---valid cc code---&x_email_customer=TRUE&x_email_merchant=TRUE&x_cust_id=1&x_invoice_num=1009&x_fi rst_name=---valid first name---&x_last_name=---valid last name---&x_company=&x_address=---valid address---&x_city=---valid city---&x_state=California&x_zip=---valid zip code---&x_country=United+States&x_phone=---valid phone number---&x_email=---valid email address---&x_ship_to_first_name=---valid first name---&x_ship_to_last_name=---valid last name---&x_ship_to_address=---valid address---&x_ship_to_city=---valid city---&x_ship_to_state=California&x_ship_to_zip=---valid zip code---&x_ship_to_country=United+States&x_description=Test+Transaction%28qty%3A+1%29+&D ate=December+5+2006+12%3A04+pm&IP=67.126.198.204&Session=---removed---

    Received
    1=3&2=1&3=103&4=This+transaction+cannot+be+accepted.&5=&6=P&7=0&8=&9=&10=0.11&11 =CC&12=auth_only&13=&14=&15=&16=&17=&18=&19=&20=&21=&22=&23=&24=&25=&26=&27=&28= &29=&30=&31=&32=&33=&34=&35=&36=&37=&38=---SESSION ID HERE?---&39=&40=&41=&42=&43=&44=&45=&46=&47=&48=&49=&50=&51=&52=&53=&54=&55=&56=&57=&58= &59=&60=&61=&62=&63=&64=&65=&66=&67=&68=&69=December+5+2006+12%3A04+pm&70=67.126 .198.204&71=---SESSION ID HERE?

    ****************************************

    Not sure what else to look for in database.

    Oh, now slightly different ZC warning message, p.2 of checkout:

    This transaction *cannot be accepted*. - Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.
    Steve
    prommart.com

  9. #9
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    Default Re: v1.3.6 - My Authorize.net not working

    Quote Originally Posted by Ajeh View Post
    Can you physically make a transaction on the AuthorizeNet site?
    Ajeh,

    Don't know. Just signed up with authorize.net other day, not sure how to do that yet. But will try to figure out.
    Steve
    prommart.com

  10. #10
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    Default Re: v1.3.6 - My Authorize.net not working

    Ajeh,

    You're on to something!

    My sister (store owner) tried three times with two different credit cards at authorize.net. Transactions were declined.

    Looks like problem is most likely at authorize.net.

    Only thing: Sister says on support guy on phone there is pretty surly....

    We'll see what happens.
    Steve
    prommart.com

 

 
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