My store only sells downloads. A customer made a purchase and also got a freebie. Paid with IPN (instant). The only link to the download was for the freebie. They immediately contacted me, I changed the status of their purchase from "pending" to delivered, but it didn't work.
I went through the cart system and "bought" the exact same thing. The links were there for me. Did it again, again the links were there.
I checked their order and it only shows the freebie zip available, although the order confirmation email I got has both products listed, and both the products are listed in their order in admin.
What happened here? Any ideas? I am lost. The only difference was that they paid with paypal and I paid with a coupon. Paypal processed the payment just fine, as far as I am concerned - I got their notification of payment.
Thanks in advance.
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