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  1. #1
    Join Date
    Sep 2006
    Location
    Ontario, Canada
    Posts
    62
    Plugin Contributions
    0

    help question not all downloads showing

    My store only sells downloads. A customer made a purchase and also got a freebie. Paid with IPN (instant). The only link to the download was for the freebie. They immediately contacted me, I changed the status of their purchase from "pending" to delivered, but it didn't work.
    I went through the cart system and "bought" the exact same thing. The links were there for me. Did it again, again the links were there.
    I checked their order and it only shows the freebie zip available, although the order confirmation email I got has both products listed, and both the products are listed in their order in admin.

    What happened here? Any ideas? I am lost. The only difference was that they paid with paypal and I paid with a coupon. Paypal processed the payment just fine, as far as I am concerned - I got their notification of payment.

    Thanks in advance.

  2. #2
    Join Date
    Mar 2004
    Posts
    16,042
    Plugin Contributions
    5

    Default Re: not all downloads showing

    did you get an order actually generated by zen cart?
    Zen cart PCI compliant Hosting

  3. #3
    Join Date
    Sep 2006
    Location
    Ontario, Canada
    Posts
    62
    Plugin Contributions
    0

    Default Re: not all downloads showing

    Yes, I did. I just knew that the downloads were not showing because the customer wrote me. I went into admin and checked the order, it's all there, but the box that lists the downloads only had the freebie download listed.

    I ended up sending the customer a coupon for the amount they spent and they went ahead and got the same product, and this time it worked.

    I'd like to find out what the problem was, so I could fix it or prevent it from happening again.

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: not all downloads showing

    Have you the URL to the Product(s) that they bought that we might peek at?
    Linda McGrath
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