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  1. #1
    Join Date
    Dec 2006
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    customer issue Orders not showing up in Paypal or ZC admin (PayPal IPN module)

    [FONT=Arial]Hi folks,

    The issue is the client orders item(s) and confirms order. They then proceed to Paypal for checkout. Paypal does not display ordered items, only the final amount for the item(s).

    The order doesn't show up in the admin area either.

    I've actioned the suggestions in posts,
    http://www.zen-cart.com/forum/showthread.php?t=54041
    http://www.zen-cart.com/forum/showthread.php?t=53784

    [/FONT][FONT=Arial]but no luck. [/FONT]
    [FONT=Arial]
    Any help or advice would be greatly appreciated[FONT=&quot][/FONT]!
    [/FONT]
    php 4.4.4
    ZC 1.3.6
    HTTP Server: Apache/1.3.37 on Linux

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Orders not showing up in Paypal or ZC admin

    When you say the order does not show in your Zen Cart Admin ...

    If you type in the orders_id on the search for order id:

    Can you now see it?

    If so, go to the Modules ... Order Totals ...

    Is the Total ot_total installed?

    If it is not installed, then the Order will not list on the display of Orders in the Admin ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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    Officially PayPal-Certified! Just click here

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  3. #3
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    Default Re: Orders not showing up in Paypal or ZC admin

    Hi Ajeh

    Thanks for the quick response.

    The orders don't show up in at all orders. The last test purchase didn't generate an order ID.

    The ot_total module is installed

    Thanks

  4. #4
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    Default Re: Orders not showing up in Paypal or ZC admin

    And if you peek in your database in phpMyAdmin and look in the orders table you see nothing new?

    What version Zen Cart?

    Clean or Upgraded? If an upgrade, from what version and how?

    Has this ever worked?

    What changed since it last worked for you? Any chnages, add-ons, etc. by you? Any changes by your hosting site?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
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    Default Re: Orders not showing up in Paypal or ZC admin

    Nothing new on in the database re: orders. The site was upgraded from 1.3.5 to 1.3.6 with no major problems using the /zc_install. The orignal developer checked the setting to ensure all was well.

    These would be the first round of test purchases.I also removed the tax application in paypal as per an archive thread to see if it was a conflict with PayPal. No luck.

    I have yet to talk with the ISP, re: changes to any settings

  6. #6
    Join Date
    Jan 2004
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    Default Re: Orders not showing up in Paypal or ZC admin

    It "could" be a PayPal system problem. They are doing system maintenance today and tomorrow, so I suppose it's possible that there could be intermittent glitches.

    There are a number of debugging steps you can follow if you enable the debug support in the PayPal module. This is outlined here:
    http://www.zen-cart.com/wiki/index.php/PayPal
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
    Join Date
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    Location
    Ohio
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    Default Re: Orders not showing up in Paypal or ZC admin

    Did you try to Remove, Install and Reconfigure PayPal IPN since your upgrade?

    Did you check the PayPal site to ensure nothing changed on your settings there? Sometimes they do change mysteriously ...

    Are you using your Primary email address?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #8
    Join Date
    Jun 2005
    Location
    Portland, OR
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    help question Re: Orders not showing up in Paypal or ZC admin

    I also starting having this problem about two weeks ago. First, my pending eChecks weren't posting as having been cleared, however now any orders placed and checked out using Paypal don't show up in my order history. I see a zenid in the PP transaction, but no order in ZC. The customer registration is successful, but nothing more. CC orders work just fine, my other modules all look to be in order....

    This has occurred now about 6 times. I'm using ZC v1.2.7 and have made no changes to either my code or paypal settings in the last six months. Happy to give someone access to my site in order to rectify the problem. I hate to disable Paypal as a payment method (well, kind of;)), but probably will need to do so in the near future if the problem continues.

  9. #9
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    Default Re: Orders not showing up in Paypal or ZC admin

    Removed and installed the PP IPN since the upgrade. Checked the PP settings. Made some minor changes ( like removing the PP tax module)

    Double checked the emails in ZC and PP and both match....

    I ran the "low-end" html version of the store, and was successful with PP, recording the orders.

    I also went through the good DrByte's wiki PP guide ( thanks!!) - still no luck...could this be a misconfig with items the catalogue?



    Quote Originally Posted by Ajeh View Post
    Did you try to Remove, Install and Reconfigure PayPal IPN since your upgrade?

    Did you check the PayPal site to ensure nothing changed on your settings there? Sometimes they do change mysteriously ...

    Are you using your Primary email address?

  10. #10
    Join Date
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    Default Re: Orders not showing up in Paypal or ZC admin

    Quote Originally Posted by bi11i View Post
    I also starting having this problem about two weeks ago.
    Did your web host make any server changes recently? namely related to firewall access and PHP fopen-wrappers settings?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 
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