does anyone use cybersource?

[hp9]

Thanks for the help. I need to wait for my client to get back to me before I go further with this.

[Merlinpa1969]

make sure that your cart is set to force cookies

[romanus]

I would also like to add that having used cybersource as the payment gateway and processing more than 300 transactions a month it has been bug free except for international orders. It seems as though some of our canadian clients can't get their cards to process and are forced to use the paypal alternative we offer.

The other things wrong are that the module doesn't yield clear error codes so if a customer makes a mistake in number or address they don't actually get an intelligible response. I don't know if this is a Cybersource issue or the gateway issue(HOP) but the CVV code isn't verified. I have offered to pay someone familiar with payment gateways to fix this and contribute it back, but have had no takers.

The nice thing about the B of A and cybersource relationship is the fee structure. Some fees are waived when using cybersource.

[deBeaujeu]

The “set to force cookies” suggestion remains unclear to me and requires more elaboration.
From reviewing numerous Zen Cart php programs, it is my understanding that Session Management has been implemented using the MySQL database as a session store (existence of the SESSIONS table containing sesskey,expiry & value) and authenticated users with cookies enabled. A customer using a browser with cookies disabled will not be able to login into his account or to complete a purchase transaction.
The current ZC implemented Session Management very well covers the information exchange between the Zen Cart store (ZC Host) and the customer browsers with cookies enabled as a requirement.
On the other hand, the hand shaking between the ZC Host and the CyberSource Host is far from being clear to me. Do we use a form of session management or a similar concept and do we have to set parameters?

In ZC Admin >> Configuration >> Sessions both “Force Cookie Use” and Check SSL Session ID” are set to False by default.
In the case of the “Force Cookie Use” what is the real meaning of the displayed text “Force the use of sessions when cookies are only enabled”? (Is this a leftover from older ZC versions?)
In the case of the “Check SSL Session ID” should it be set to True? (Appears redundant!)

deBeaujeu

[Merlinpa1969]

cybersource doesnt pass the session ID, so there for it needs to be stored as a cookie on the users PC

[deBeaujeu]

I am using the SOP (Silent Order POST) connection method which establish a connection between the CyberSource Host and the ZC Host only. In SOP, no connection is established between the CyberSource Host and the user PC.
You may be referring to the HOP (Hosted Order Page) connection method.

deBeaujeu

[deBeaujeu]

Thanks Romanus for your feedback on CyberSource performance. This is real boost to my confidence level and the first time I hear about a live store using CyberSource.

Pertaining to the Canadian customers, did you double-check your CyberSource Business Center SmartAuth and HOP Settings (Card was issued outside the USA, billing or shipping address cannot be verified, etc. and, Canada Dollar as Accepted Currencies under Payment Currencies in HOP Settings).
I had one VISA transaction declined following a wrong card verification number (code N). The card verification number process seems to be working?
I had 2-3 transactions with a one-penny difference between ZC order total and CyberSource authorized order total. CyberSource Customer Support claims they will not do any rounding but rather will truncate any number past 2 decimal places. Surprising, but that is the official answer (Incident ID: 100000034183).
On the ZC side, error messages appear to be quite comprehensive. On the CyberSource side, you can refer to includes/modules/payment/cs.php file to review the 12 or so defined error messages (see function before_process() at or near line 345). The contributor claims that is all you will need, but you can easily add new reasonCode. I did not obtain the complete list of reasonCode from CyberSource and did not managed to test more than 1 or 2 in live mode. Once the reasonCode is received from CyberSource (SOP connection method), ZC displays the corresponding text by inserting it at the very top of the page without the red background (could be more visible). The 520 message would be interesting to see!
I would really like to compare your CyberSource settings with mine.

deBeaujeu

[1der_dog]

hp9 thank you for starting this thread. I am a new Zen Cart user with no web design experience at all. Since October 2006 I have slowly been learning and designing my shop. I just recently added CyberSource Module and am trying to work out all the kinks. This subject is exactly were I am stuck at this moment.

I see there are others that have some knowledge and experience with the CyberSource HOP so hopefully I can join in on this and learn from all of you.

Basically orders placed from my shop process through CyberSource with no problems except that is were it ends. No order is ever created in my Admin and there is no order confirmation or invoice. I suppose it is the redirecting issue that is being spoken of.

Any advice on what I should do to get over this hurdle??

Thanks in advance.

1der_dog

[Merlinpa1969]

In your ZC admin
go to configuration -> sessions

set force cookies to true

[1der_dog]

Thanks Merlinpa1969, I have made the change to force cookies however this did not change the check out process any. I still do not get redirected back to complete the order. The last page I get after confiming the cc information is a simple page receipt that shows order amount however I then can not move anywhere from that page. I suppose this is a page that is created from the CS side of things.

Is there anything else that I could try?