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  1. #1
    Join Date
    Sep 2004
    Location
    Iowa
    Posts
    84
    Plugin Contributions
    0

    css problem Move an Order from one customer to another

    Hi All,

    I have a customer who apparently forgot his login info and decided to create a new account using a misspelling of his email address. And then placed an order. I have talked to him and asked him to go back to his original account and use the forgot password link to recover the original account.

    My problem is that I want to move the one order he placed under that new account to his original account and then delete that new customer identity.

    Can someone help me to accomplish this? Can I do this as an Admin or do I have to login as him in his original account, place another order like the one in the bogus account, then delete the bogus account and order?

    Thanks for any assistance here..

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Move an Order from one customer to another

    In theory, all of the related information about the customer is stored in the orders table where, after backing up your database, you could update the data to read the customer's customers_id and customers_email_address to link this order to that customer ...

    In theory, those should be the only fields to touch, as everything else "should" be correct if this customer used all of his/her real information except for the email address ...

    Be sure to backup the database after making your changes and before you try to delete the customer's second account ... then verify all of your order information
    Linda McGrath
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