I have a dedicated Linux server with OLM using the Ensim control panel. After 8+ years, I have decided to move to a new company, Hostway using the Plesk control panel on a Linux box. I have read some of the problems with Plesk, but so far this newer version (8.1) seems to be working great.
I had 25+ domains to move over some without stores and some with. Some were Zen and some were OSC. Surprisingly enough, the one site I was the most concerned about www.zimmernutrition.com has moved over very easily. (Knock on wood) The only problem I am seeing with this domain (so far) is the emails that are sent out to my shoppers. In the past, they always received a very nice html based email with our banner at the top and the content below. I think this was a default design, but we liked it so much we decided to keep it. Unfortunately, since we moved over to the new server, our customers are receiving a non-html looking email that is basically one long line of text. Does anyone have any idea why this would no longer work the way it used to?
Also, I have another domain, scrappinhearts.com that for some reason cannot connect to the database. I have checked and rechecked the database name, user name and password in the config file. I am able to access the ADMIN section, but when you go to the main page, all I see is the what looks like the down for maintenance page, but it says the site cannot connect to the database to try back later.
I have searched the forums and found several things but nothing that seems to either make sense or fix my problem. Here is what I have done thus far.
1. I created the domain on the new server with plesk.
2. I TAR'd the files on the old server and SCP'd them to the new server
3. I unTAR'd the files on the new server, changed the permissions to match the new server and put them in the appropriate place.
4. I created a new database (different name) from within Plesk and assigned a new user name and password.
5. Changed the configure.php files for Store and Admin section to reflect the new info.
6. I went to the old server and EXPORTED the database and then IMPORTED it in the new one.
7. I received a successful import message.
I have done this with other sites and so far, this domain is the only one I have had problems with.
It is probably important to mention a few key points.
1. I do see the following warning message at the top of the ADMIN page.
WARNING: The Admin Activity Log table has records over 2 months old and should be cleaned ... 12-02-2006
2. The old server was running: MySQL 3.23.58 and phpMyAdmin 2.5.6
3. The new server is running: MySQL 4.1.20 and phpMyAdmin 2.8.2.4
4. The old server was running PHP4 the new is running PHP5
5. Zen-Cart version is Zen Cart 1.3.6 with Database Patch Level: 1.3.6
Question: Is it possible this is a permissions thing? When you install Zen Cart, there is a checklist of things that need to be fixed (register globals, etc). Is there a way to view this again without reinstalling the store? Finally, in reading the forum, I found someone talked about a fix_cache_key.php file, is that something I need to do?
Thank you in advance for your time.
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