PayPal Express (81108) Error

[DrByte]

Please test this patch update and provide feedback as to whether it works for your scenario or not.
http://www.zen-cart.com/forum/showth...586#post336586

[HeathenMagic]

Hello Dr Byte,

Thanks for the patch. I believe the problem has cleared now. Will continue to look into it. No error appears so far.

Regards,

Heathenmagic

[DanTheMan]

DrByte!

PayPal tech staff have stated that an update will be done on the PayPal servers on March 7 to address the 81108 errors.

Well, it's March 10th, but regretfully, error 81108 is still there.

Setup:

* ZC 1.3.7 with latest (Mar 3) PayPal Express patches installed

* PayPal Business Premier account based in Canada

Conditions needed to reproduce error:

* Occurs to customers outside North America - logs show UK, Netherlands, etc.

* PayPal IPN works fine for these customers

Logs (with private customer info blanked)

2007-03-10 02:50:26
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers: 
Array
(
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 45
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - WPP-NVP
    [4] => X-VPS-VIT-Integration-Version: 0.1
)


Request Parameters: {GetExpressCheckoutDetails} 
Array
(
    [TOKEN] => EC-XXXXXXXXXX
    [METHOD] => GetExpressCheckoutDetails
    [USER] => XXXXXXXXXXXXXXX
    [PWD] => ****************
    [VERSION] => 2.3
    [SIGNATURE] => ****************************************************vQbV
)


Response: 
Array
(
    [TIMESTAMP] => 2007-03-10T10:50:29Z
    [CORRELATIONID] => XXXXXXXXX
    [ACK] => Success
    [VERSION] => 2.300000
    [BUILD] => 1.0006
    [TOKEN] => EC-XXXXXXXXXXXXX
    [PHONENUM] => +32 032XXXXXXX
    [EMAIL] => XXXXXXXX
    [PAYERID] => XXXXXXX
    [PAYERSTATUS] => verified
    [FIRSTNAME] => XXXXX
    [LASTNAME] => XXXXX
    [COUNTRYCODE] => BE
    [SHIPTONAME] => XXXXXXXXXX
    [SHIPTOSTREET] => XXXXXXXXXXX
    [SHIPTOCITY] => Baardegem-aalst
    [SHIPTOCOUNTRYCODE] => BE
    [SHIPTOCOUNTRYNAME] => Belgium
    [SHIPTOZIP] => 9310
    [ADDRESSID] => PayPal
    [ADDRESSSTATUS] => Unconfirmed
    [CURL_ERRORS] => 
)


GetExpressCheckoutDetails, Elapsed: 671ms -- Success


2007-03-10 02:52:31
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers: 
Array
(
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 45
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - WPP-NVP
    [4] => X-VPS-VIT-Integration-Version: 0.1
)


Request Parameters: {DoExpressCheckoutPayment} 
Array
(
    [SHIPTONAME] => XXXXXXXXXXX
    [SHIPTOSTREET] => XXXXXXXXXX
    [SHIPTOSTREET2] => 
    [SHIPTOCITY] => Baardegem-aalst
    [SHIPTOSTATE] =>
    [SHIPTOZIP] => 9310
    [SHIPTOCOUNTRYCODE] => BE
    [BUTTONSOURCE] => ZenCart-EC_us
    [TOKEN] => EC-XXXXXXXXX
    [PAYERID] => XXXXXXXXXX
    [AMT] => 54.84
    [PAYMENTACTION] => Sale
    [NOTIFYURL] => XXXXXXXXXXXXXXXXXXXXXXXXXXX
    [METHOD] => DoExpressCheckoutPayment
    [CURRENCYCODE] => EUR
    [USER] => XXXXXXXXXXXXXXXX
    [PWD] => ****************
    [VERSION] => 2.3
    [SIGNATURE] => ****************************************************vQbV
)


Response: 
Array
(
    [ACK] => Failure
    [L_ERRORCODE0] => 81108
    [L_SHORTMESSAGE0] => Missing Parameter
    [L_LONGMESSAGE0] => ShipToState : Required parameter missing
    [L_SEVERITYCODE0] => Error
    [CURL_ERRORS] => 
)


DoExpressCheckoutPayment, Elapsed: 370ms -- Failure

ACK=Failure&L_ERRORCODE0=81108&L_SHORTMESSAGE0=Missing%20Parameter&L_LONGMESSAGE0=ShipToState%20%3a%20Required%20parameter%20missing&L_SEVERITYCODE0=Error&CURL_ERRORS=

Any ideas?

[DrByte]

1. Can you PM me with a link to more of the log files related to these transactions?
I'm especially interested in the "ec_step2_finish - 2" output, but the rest will be helpful too.

2. Is this isolated to just countries which have no "zones" defined for them in Zen Cart ?

[poil11]

I just got one of these also. I am going to try and find it and send the logs. [customer_country_id] => 72 is all i know

[DrByte]

In reviewing this further, I can see where the customer has selected an address on the PayPal site, which gets sent back to Zen Cart (normal procedure). However, the data sent back to Zen Cart does not include a "SHIPTOSTATE" value for some reason. Since Zen Cart simply passes the data back to PayPal after adding order total details etc, Zen Cart is submitting the empty SHIPTOSTATE value, which is getting rejected.

I've logged a report with PayPal about this. Will wait for them to respond ...

[poil11]

awesome. your doing a great job!

[DrByte]

A further update.

PayPal has confirmed that this is bug in their systems specific to their NVP API (which is what Zen Cart uses to talk to PayPal). The NVP layer requires the state field to be passed in while the SOAP layer does not.

There is no ETA for resolution on this, but it has been logged for their dev team to fix.