Help Center Live Problem???

**FalconRidge** · 7 Mar 2007, 01:23 AM

Ok I got the brilliant idea to install Help Center Live to my store but i can't follow the instructiuons that come with the mod in the down load section,because they aren't very clear on how to do this.I wish when people do mods they would do them so we can at least follow them.Can some ome please help me with this.

Code:

 
Installation
=============
After installing the Help Center Live from http://www.helpcenterlive.com
Add the java script thats generated in the admin section of Help Center Live
in to the tpl_livehelp.php like this
$content = 'PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE';

1.Where do I find tpl_livehelp.php??

2.Where do I get the javascript from ,I haven't a clue where to look in my admin of my Help Center Live area??

If this person who wrote this was more thorough then I would be able to follow it.

**armie** · 10 Apr 2007, 01:56 PM

I have the same question about Live Help center. I don't know where to get the javascript they are talking about . Anyone please help? Thank you

**masterblaster** · 10 Apr 2007, 03:42 PM

The file tpl_livehelp.php is located in includes/templates/<yourtemplate>/sideboxes/tpl_livehelp.php
(it might also be located in template_default instead <yourtemplate>

Regarding the JS - it should be generated in the Admin of HelpCenterLive - it should be pretty clear to find.

**creative** · 23 Aug 2007, 03:34 PM

Is anyone having trouble getting HCL to work with the latest version of Zen? (1.3.7) I had it installed before on an earlier version and it worked great. I'm working on a new site now and for the life of me can't get it to work. It doesn't seem to be able to talk to the HCL side, but HCL can see whenever someone is online. It seems like the HCL part is working fine, it's the Zen sidebox that doesn't want to talk to HCL. I am running the latest version of the sidebox from the downloads section.