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  1. #1
    Join Date
    May 2006
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    Default Cart hangs when clicking on go to check out...get this error message

    I get this message after clicking on "go to checkout"
    2013 Lost connection to MySQL server during query
    in:
    [select sum(tax_rate) as tax_rate from (tax_rates tr left join zones_to_geo_zones za on (tr.tax_zone_id = za.geo_zone_id) left join geo_zones tz on (tz.geo_zone_id = tr.tax_zone_id) ) where (za.zone_country_id is null or za.zone_country_id = 0 or za.zone_country_id = '223') and (za.zone_id is null or za.zone_id = 0 or za.zone_id = '12') and tr.tax_class_id = '1' group by tr.tax_priority]
    2006 MySQL server has gone away
    in:
    [select count(*) as total from sessions where sesskey = 'd60f1f220b761a5a176738c1a65de4b2']

    Warning: Unknown(): A session is active. You cannot change the session module's ini settings at this time. in Unknown on line 0

    I'm a newbie, so please be gentle.... thanks :)

  2. #2
    Join Date
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    Default Re: Cart hangs when clicking on go to check out...get this error message

    What payment module are you using? The URL where this can be seen?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  3. #3
    Join Date
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    Default Re: Cart hangs when clicking on go to check out...get this error message

    Payment modules currently active are credit card (default), check/money order (default) and PAYPAL IPN (which says "processing")

    The URL is completeclassicpress.com/catalog.

    Thanks so much!

  4. #4
    Join Date
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    Default Re: Cart hangs when clicking on go to check out...get this error message

    What version of Zen Cart are you using?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  5. #5
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    Default Re: Cart hangs when clicking on go to check out...get this error message

    using Zencart 1.3.7.

  6. #6
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    Default Re: Cart hangs when clicking on go to check out...get this error message

    Suggest you check your template files then- they appear to be out of date.
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  7. #7
    Join Date
    May 2006
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    Default Re: Cart hangs when clicking on go to check out...get this error message

    Do you mean reinstall 1.3.7 on top of my current installation, or? Not sure what yo u mean by checking template files.

    Thanks :)

 

 

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