Overseas customer stuck in Checkout/PayPal loop!

**willits** · 14 Mar 2007, 07:57 AM

Hey everyone, first time poster here. Great forum!

So, just launched my store today, still a little quirky but quite functional. I'm no coder but I'm really happy with this utilitarian store. Wouldn't you know it, the first customer goes for the biggest item and he's from the Netherlands. He can't seem to pay however. He keeps getting caught in a loop between the checkout and PayPal. I think he explains it pretty well:

"After completing the order, using step 1 to 3, I get directed to Paypal. I started using returining custumers, since I gave my data already. After logging in with Paypal, through the dutch site, I am asked to reconfirm/check the order on the Willits store. I click and get redirected to step 2. After hitting the complete/confirm order button in step 3 I get back at the login-page of Paypal. This then of course starts all over again. "

PayPal is not charging him and the order never shows up on my end. Any thoughts?

http://www.willitsbikes.com/store using 1.3.7. Domestic orders are working fine. He's trying to purchase this item.

Thanks,
steven

**willits** · 14 Mar 2007, 06:08 PM

Bump! Bump!

**Kim** · 14 Mar 2007, 07:44 PM

Have you installed the most recent PayPal patch?

**willits** · 15 Mar 2007, 12:09 AM

Yeah, I installed the March 3rd one or whatever. Any chance it didn't "take" or something?

On that note, is there a location where patches are posted as they become available?

thanks,
steven

Originally Posted by Kim

Have you installed the most recent PayPal patch?

**DrByte** · 15 Mar 2007, 09:50 PM

Patches for the v1.3.7 PayPal module will be posted in the same thread where you obtained the patch you mentioned earlier.

What is unique about your store vs a fresh install without any customizations?
- countries
- currencies
- zones
- taxes
- languages

**willits** · 15 Mar 2007, 11:22 PM

I've got this all narrowed down to a bug in values greater than $999 not being sent to PayPal correctly. Any of my items less than $1000 process perfectly through all options. For some reason, anything over $999 shows in PayPal Express checkout as $1.00 and won't display a Pay button, only a review button.

-s

Originally Posted by DrByte

Patches for the v1.3.7 PayPal module will be posted in the same thread where you obtained the patch you mentioned earlier.

What is unique about your store vs a fresh install without any customizations?
- countries
- currencies
- zones
- taxes
- languages

**willits** · 16 Mar 2007, 07:31 AM

Whew! http://www.zen-cart.com/forum/showthread.php?t=60455

Originally Posted by willits

I've got this all narrowed down to a bug in values greater than $999 not being sent to PayPal correctly. Any of my items less than $1000 process perfectly through all options. For some reason, anything over $999 shows in PayPal Express checkout as $1.00 and won't display a Pay button, only a review button.

-s