Help - Site stuffed by 3rd party template developers

[pstarling]

Hi,

I paid a company in India to produce a new template for my site (www.kiwisouvenirs.com) which they did and it lookeds great. Unfortunately there were a couple of problems which they happily fixed and I thought great company, I'll use them again.

Unfortunately the last issue they "fixed" has broken the site.

I receive the payment from the cusomer but do not get an email confirmation regarding the order and the order is not stored in the database.

The company has been ignoring my emails and refused to talk on the phone.

Is anyone able to assist me?

Regards

Paul

[Merlinpa1969]

What was the method of payment used to create the order?

[pstarling]

paid via paypal

[Merlinpa1969]

what version of zen cart,

paypal IPN is a finicky animal,

there is a link in the wiki to things that need to be setup ABSOLUTELY correct

[pstarling]

Everything worked prior to their changes

Zen Cart 1.3.7
Database Patch Level: 1.3.7
v1.3.6 [2006-11-28 13:20:20] (Version Update 1.3.5->1.3.6)
v1.3.5 [2006-11-28 13:20:19] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2006-11-28 13:20:18] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2006-11-28 13:18:50] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2006-11-28 13:18:50] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-11-28 13:10:56] (Version Update 1.2.6->1.2.7)
v1.2.6 [2005-09-10 08:43:21] (Fresh Installation)

[Merlinpa1969]

Ok try 1 uninstalling paypal in the ZC admin

upload the patch for paypal express ( there are important pieces in there )
install paypal IPN and paypal express,

then uninstall paypal express,

that should fix you right up

[pstarling]

Tried your suggestion but no joy.

Just get an email from paypal to state payment received

[pstarling]

Found another thread dealing with same issue and apatch released today.

http://www.zen-cart.com/forum/showthread.php?t=45515

Please consider this thread closed.

Thanks for your assistance