Paypal error 10002 misconfigured mixed live and sandbox

[azwli]

Hello, We are very close to haviing out zencart site up and running, www.expressservicesonline.com/cart, but have run into a paypal snag, We are not using sandbox and have never set it up, but when I try to make a $.01 pruchase I get this error:

We are sorry for the inconvenience. The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002 Security error - Security header is not valid

I just installed the most recient paypal patch and it did change the error a bit, it didn't use to say: 10002 Security error - Security header is not valid. And the error now comes up on step 2 where it use to come up on step 1.

Here is the error log from the last transaction:

Mar-26-2007 11:07:32
ec_step1 - 1
Checking to see if we are in markflow
cart contents: physical

NOTE: $this->showPaymentPage = 1
Customer ID: 2
Session Data: Array
(
    [customers_host_address] => 75-165-0-145.tukw.qwest.net
    [cartID] => 
    [cart] => shoppingCart Object
        (
            [contents] => Array
                (
                    [22:72f86067b1abe9f2889b89bbcb0aca85] => Array
                        (
                            [qty] => 1
                        )

                )

            [total] => 0.01
            [weight] => 0
            [cartID] => 
            [content_type] => physical
            [free_shipping_item] => 0
            [free_shipping_weight] => 0
            [free_shipping_price] => 0
            [observers] => Array
                (
                )

        )

    [navigation] => navigationHistory Object
        (
            [path] => Array
                (
                    [0] => Array
                        (
                            [page] => index
                            [mode] => NONSSL
                            [get] => Array
                                (
                                    [type] => ec
                                )

                            [post] => Array
                                (
                                )

                        )

                )

            [snapshot] => Array
                (
                )

            [observers] => Array
                (
                )

        )

    [check_valid] => true
    [language] => english
    [languages_id] => 1
    [languages_code] => en
    [currency] => USD
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 75.165.0.145
    [customer_id] => 2
    [customer_default_address_id] => 2
    [customers_authorization] => 0
    [customer_first_name] => Jason
    [customer_country_id] => 223
    [customer_zone_id] => 62
    [valid_to_checkout] => 1
    [cart_errors] => 
    [payment] => paypalwpp
)

=================================

Mar-26-2007 11:07:32
getOverrideAddress - 4
not logged in and not in markflow mode - nothing to override
=================================

Mar-26-2007 11:07:32
ec_step1 - 2 -submit
Array
(
    [RETURNURL] => http://www.expressservicesonline.com/cart/ipn_main_handler.php?type=ec
    [CANCELURL] => http://www.expressservicesonline.com/cart/index.php?main_page=checkout_shipping&ec_cancel=1
    [LOCALECODE] => US
    [CURRENCY] => USD
    [PAYMENTACTION] => Sale
    [email] => earrame gmail com
    [PHONENUM] => 360-200-0000
    [SOLUTIONTYPE] => SOLE
)

=================================

Mar-26-2007 11:07:33
termEC-1
Killed the session vars as requested
=================================

Mar-26-2007 11:07:33
termEC-2
BEFORE: $this->showPaymentPage = 1
Token Data:
=================================

Mar-26-2007 11:07:33
termEC-3
AFTER: $this->showPaymentPage = 1
=================================

Mar-26-2007 11:07:33
termEC-4
We ARE logged in, and $this->showPaymentPage === true
=================================

Mar-26-2007 11:07:33
termEC-5
Have no shipping method selected, or shipping < 0 so set FILENAME_CHECKOUT_SHIPPING
=================================

Mar-26-2007 11:07:34
termEC-10
Redirecting to checkout_shipping - Stack: checkout_shipping
Message: We are sorry for the inconvenience. The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002  Security error - Security header is not valid 
Session Data: Array
(
    [customers_host_address] => 75-165-0-145.tukw.qwest.net
    [cartID] => 
    [cart] => shoppingCart Object
        (
            [contents] => Array
                (
                    [22:72f86067b1abe9f2889b89bbcb0aca85] => Array
                        (
                            [qty] => 1
                        )

                )

            [total] => 0.01
            [weight] => 0
            [cartID] => 
            [content_type] => physical
            [free_shipping_item] => 0
            [free_shipping_weight] => 0
            [free_shipping_price] => 0
            [observers] => Array
                (
                )

        )

    [navigation] => navigationHistory Object
        (
            [path] => Array
                (
                    [0] => Array
                        (
                            [page] => index
                            [mode] => NONSSL
                            [get] => Array
                                (
                                    [type] => ec
                                )

                            [post] => Array
                                (
                                )

                        )

                )

            [snapshot] => Array
                (
                )

            [observers] => Array
                (
                )

        )

    [check_valid] => true
    [language] => english
    [languages_id] => 1
    [languages_code] => en
    [currency] => USD
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 75.165.0.145
    [customer_id] => 2
    [customer_default_address_id] => 2
    [customers_authorization] => 0
    [customer_first_name] => Jason
    [customer_country_id] => 223
    [customer_zone_id] => 62
    [valid_to_checkout] => 1
    [cart_errors] => 
    [payment] => paypalwpp
    [messageToStack] => Array
        (
            [0] => Array
                (
                    [class] => checkout_shipping
                    [text] => We are sorry for the inconvenience. The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002  Security error - Security header is not valid 
                    [type] => error
                )

        )

)

=================================

Any help would be greatly appriciated.

Jason

[DrByte]

The PayPal module generates several log files for each transaction.
Can you look through them for the one that says "SetExpressCheckout" in it, and contains that same error? And post the contents ?

[DrByte]

If you're still using v1.3.7, you might want to also be sure you've applied the most recent PayPal patch for v1.3.7 from here:
http://www.zen-cart.com/forum/showthread.php?t=56216

[azwli]

Hello, thankyou for the quick resopnse, I did use the most recent patch (the one from the bottom of that thread). Here is the error log you requested:

2007-03-26 11:32:21
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers: 
Array
(
    [0] => Content-Type: text/namevalue
    [1] => X-VPS-Timeout: 45
    [2] => X-VPS-VIT-Client-Type: PHP/cURL
    [3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - WPP-NVP
    [4] => X-VPS-VIT-Integration-Version: 0.1
)


Request Parameters: {SetExpressCheckout} 
Array
(
    [LOCALECODE] => US
    [PAYMENTACTION] => Sale
    [email] => earrame gmail com
    [PHONENUM] => 360-200-0000
    [AMT] => 0.01
    [RETURNURL] => http://www.expressservicesonline.com/cart/ipn_main_handler.php?type=ec
    [CANCELURL] => http://www.expressservicesonline.com/cart/index.php?main_page=checkout_shipping&ec_cancel=1
    [PAGESTYLE] => Primary
    [METHOD] => SetExpressCheckout
    [CURRENCYCODE] => USD
    [USER] => expres********.com
    [PWD] => ***********************
    [VERSION] => 2.3
    [SIGNATURE] => *****************************************************7jor
)


Response: 
Array
(
    [TIMESTAMP] => 2007-03-26T18:32:21Z
    [CORRELATIONID] => e34bd1f72d4c7
    [ACK] => Failure
    [L_ERRORCODE0] => 10002
    [L_SHORTMESSAGE0] => Security error
    [L_LONGMESSAGE0] => Security header is not valid
    [L_SEVERITYCODE0] => Error
    [VERSION] => 2.300000
    [BUILD] => 1.0006
    [CURL_ERRORS] => 
)


SetExpressCheckout, Elapsed: 2144ms -- Failure

TIMESTAMP=2007%2d03%2d26T18%3a32%3a21Z&CORRELATIONID=e34bd1f72d4c7&ACK=Failure&L_ERRORCODE0=10002&L_SHORTMESSAGE0=Security%20error&L_LONGMESSAGE0=Security%20header%20is%20not%20valid&L_SEVERITYCODE0=Error&VERSION=2%2e300000&BUILD=1%2e0006&CURL_ERRORS=

[DrByte]

"Security Header is Not Valid" indicates that the User/Password/Signature data that you entered is not a valid combination.

Check to be sure that you've accurately transferred the information from your PayPal account settings into your Zen Cart module settings?
http://www.zen-cart.com/getpaypal

[azwli]

Hello again, we checked to see if all of our passwords and settings were the same between paypal and zencart and they were. I am wondering if we should start over completely and reinstall the payment module? It is frustrating to get this far so smoothly with zencart only to run into a roadblock. Is there any other suggestions?

Jason

[DrByte]

[email] => earrame gmail com

Is that the real data being submitted to PayPal, or is that just an edit you made for privacy while posting here?

[azwli]

just my edit. you know, to avoid spam.

[DrByte]

What are all the settings in your PayPal Express Checkout module ?

[azwli]

Here is what it says:

CURL is used for bidirectional communication with the gateway, so must be active on your hosting server (if you need to use a CURL proxy, set the CURL proxy settings under Admin->Configuration->My Store.)

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
No

Express Checkout: Skip Payment Page
No

Express Checkout: Automatic Account Creation
Yes

Payment Action
Final Sale

Transaction Currency
Only USD

PayPal Page Style
Primary

API Signature -- Username
expre****SNIP****.com

API Signature -- Password
****************

API Signature -- Signature Code
Ae8VshXfpb6ymfLBgm**snip!!**iFrzx0Hwk.8V-mqV9nuC7jor

Live or Sandbox
live

Debug Mode
Log File