No confirmation email for Paypal only -ZC v1.3.6

[martyndw2005]

Hi,

The shop or customers are not getting zencart confirmation email when using Paypal module only.

Version of zencart 1.3.6. I have looked through the documentation on the paypal module and checked forum ,can't find any information on getting the order but not getting the zencart conformation email. Ie the order is going through fine and people are getting the order confirmation from paypal but they dont have the zencart confirmation. This all works fine for other payment systems.

Paypal documentation:-
http://www.zen-cart.com/wiki/index.php/PayPal

site: www.beeunique.co.uk

This was upgraded for 1.2.6 to 1.3.6 several months ago and customers have been complaining since then as they did get a zencart confirmation before the upgrade it is not working now.

We have another installation that is a fresh 1.3.6 install here www.funkyears.co.uk which is working fine so it is not a 1.3.6 problem.

I have reinstalled this module several times and checked file changes and cant find what went wrong. Please let me know how to troubleshoot the problem it only has a problem with paypal the orders go through however customers like to have zencart confirmations as well as paypal confirmations.

I do not wish to upgrade to 1.3.7 just now or start a fresh install as both of these will take a considerable amount of time to move across all the settings etc.

regards

Martyn
www.beeunique.co.uk

[DrByte]

1. Are both those sites on the same host, the same webserver ?

2. I suggest using this approach but comparing the files from both of your sites:
http://www.zen-cart.com/wiki/index.p...Obscure_Issues

[martyndw2005]

1. Are both those sites on the same host, the same webserver ?

Yes they are.


2. I suggest using this approach but comparing the files from both of your sites:
http://www.zen-cart.com/wiki/index.p...Obscure_Issues

Tried that the differences I could find were ones that I was expecting to find.

Any ideas what to do next?

regards

Martyn

[DrByte]

Try loading this tool. What are the results?
http://www.zen-cart.com/forum/showthread.php?t=65680

[martyndw2005]

Hi,

This is the result of the ipncheck:-

IPNCHECK.PHP - Version 1.0

IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443

IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY


Script finished.

regards

Martyn