Help - Installed cart, but no homepage

[f_raze1]

I just installed Zen Cart on my server, and it was all set up and everything, but when I go in through the admin section to the online catalog, it cannot find the page. What did I do wrong? Did I forget to do something?

[Ajeh]

Click on your shop's login link ... does the page break?

If so, you probably have the secure URL setup incorrectly ...

[bahiakey]

Dear, you did not go wrong anywhere. Monster Templates are ALL OLD PHP and MySQL versions 4. Hosting companies are offering version 5, that is the problem they do not tell you when you buy a template, that is why they do not answer phones in New York or NJersey.

Here I am posting my same problem and I want for everyone to read, I have spent already alomost $400.00 in 2 templates, one for Zen Cart and the other one for Oscommerce and the same problem arires, until I was able to receive confirmation from Tech Support... Please read!

[FONT=Times New Roman]Dear Mr. Paul Krakowksy: [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]I need your help please! . This is a copy email I am sending you about a critical issue with one of your sales people and believe is one of your partner companies, for my wife talked to a person by the name of Scott who said he was the owner. [/FONT]
[FONT=Times New Roman]This email has also been sent to: your desk support team: Christ Diaz. Please forward this matter to the person in charge and please get back to me with your findings.[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Thank you, [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Carlos M. Barrios[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]……………………………………………………………………………………………………[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Reply-To: chronopay AT template-help DOT com (www.snerdy.com) [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]According to Tech Support from Monster Template Desk Support Team on ticket item OIP-314543, [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Template for Os Commerce 2.2 with # 9794 - Is for the old software version PHP4 / MySQL4, - not the current hosting versions.[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman] The current software version offered now by all hosting companies including my hosting company is: [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]MySQL[/FONT] version: 4.1.10
[FONT=Times New Roman]PHP Version 5.2.0[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman] This template # 9794 is not working because of this reason, and I think you have to know about this if you are in this business. My wife was never told on the phone that this template was an older version, and she purchased believing the person whom she spoke on the phone before buying the template and told her all your templates were ready to go, - talked to a person by the name of Scott in GA, then in Texas handling problems, in turned, she was told to find a “Mechanic”…well she did, and the Mechanic told her what you read above. Mr. Scott from www.snerdy.com never told my wife about the templates being an older version than current hosting companies.[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]I want a refund Or A template compatible to my hosting company version. I am not going to downgrade hosting current versions and I am sure not going to give away $140.00. All Monster Templates are old versions or Software Version 4, as per software specifications, never explained to my wife. [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman] Your critical attention to this matter is very important, for there is BBB available as well as and other avenues to recuperate my money or exchange of templates with current PHP and MySQL versions, in which case I would not like to have to proceed, just resolve this issue once and for all with you.[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman] You can contact me direct on this matter ASAP[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Carlos M. Barrios[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]305-824-1007[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Or[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]786-287-7169 [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]--------------------------------------------------------------------------------- [/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Your receipt[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Begin forwarded message:[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]From: "ChronoPay.com Customer Support" <[email protected]>[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Date: April 8, 2007 1:11:01 AM EDT[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]To: designersuzy######################[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Subject: CHRONOPAY.COM TRANSACTION RECEIPT[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Reply-To: [email protected][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Dear MARTA PEREZ BARRIOS![/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]We appreciate your purchase from Template-help.com[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Please write down this important information or save this[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]email[/FONT] for future reference:
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Website Name: Template-help.com[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Order ID: 8955791[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Customer ID: 000277-000479944[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Cardholder name: MARTA PEREZ BARRIOS[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Cardholder email: designersuzy######################[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Credit card number: 4828 XXXX XXXX 3010[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Charged sum: USD 140.00[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Purchase Date and Time: 04/08/2007 01:10[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]For your safety and privacy our charge on your credit card statement[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]will[/FONT] appear as "template-help.com".
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]-------------------------------------------------------------------[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]The product download information will be sent to you in a separate[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]e-mail[/FONT] from the seller.
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]--------------------------------------------------------------------[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Please note that ChronoPay does not act as the owner of the above[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]mentioned[/FONT] site and makes only credit card processing preauthorisations
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]and[/FONT] payments collecting and distributing services (outsourcing) for
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]this[/FONT] website.
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]With all questions regarding the payment or the product you have[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]purchased[/FONT], links or order delivery terms please contact the seller via
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]e-mail[/FONT]:
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][email protected][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]or[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]live[/FONT] chat:
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]http://template-help.com/chat/[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]Thank you for using ChronoPay.com[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]############################################################################################################################################__[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]This email is confidential and intended solely for the use of the[/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]individual[/FONT] or entity to whom they are addressed. If you have received
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman]this[/FONT] email in error please notify the system manager at
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][email protected][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]
[FONT=Times New Roman][/FONT]

[f_raze1]

no, the login for the admin page works fine.

I was trying to use the default template and I also tried using a template I found on Zen Cart's website. Neither worked.

[Ajeh]

It could be incorrect information in your configure.php files ...

What do the files, from the server, without your username and password read for:
/includes/configure.php
/admin/includes/configure.php

[f_raze1]

Here you go. I included the whole thing because I didn't know which part you needed.

/includes/configure.php

<?php
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
define('HTTP_SERVER', 'http://awardsandframes.com');
define('HTTPS_SERVER', 'https://awardsandframes.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/shoppingcart/');
define('DIR_WS_HTTPS_CATALOG', '/shoppingcart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/home/awardsan/public_html/shoppingcart/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', '*****');
define('DB_SERVER_PASSWORD', '*****');
define('DB_DATABASE', 'awardsan_zencart');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '/home/awardsan/public_html/shoppingcart/cache');

?>

/admin/includes/configure.php

<?php
//
/**
*
* @package Configuration Settings
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg, https://www.yourdomain.com
/*
* URLs for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*/
define('HTTP_SERVER', 'http://awardsandframes.com');
define('HTTPS_SERVER', 'https://awardsandframes.com');
define('HTTP_CATALOG_SERVER', 'http://awardsandframes.com');
define('HTTPS_CATALOG_SERVER', 'https://awardsandframes.com');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'false');
define('ENABLE_SSL_ADMIN', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/shoppingcart/admin/');
define('DIR_WS_CATALOG', '/shoppingcart/');
define('DIR_WS_HTTPS_ADMIN', '/shoppingcart/admin/');
define('DIR_WS_HTTPS_CATALOG', '/shoppingcart/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/home/awardsan/public_html/shoppingcart/admin/');
define('DIR_FS_CATALOG', '/home/awardsan/public_html/shoppingcart/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', '******');
define('DB_SERVER_PASSWORD', '******');
define('DB_DATABASE', 'awardsan_zencart');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '/home/awardsan/public_html/shoppingcart/cache');

?>

[Ajeh]

You have missing files ...

Could you install the files again, via FTP from a clean Zen Cart v1.3.7 from our site?

You appear to be missing many in the /shoppingcart directory and I am not sure what else might be missing ...