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  1. #1
    Join Date
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    Default Test Purchase - I have PPEC (removed Google Checkout)

    Can anyone go through the checkout process on my website. I am getting a lot of emails saying they are getting an error message and cant complete the process -- but when i do it, it works fine.

    http://cartdiscounts.com

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Test Purchase

    You should update your template stylesheet as it is missing a class for the hidden field on create account ...

    Try create account and you will see it on the State where you cannot put your cursor ... that should be hidden but you are missing the class for this ...

    I cannot checkout without doing a complete PayPal order and your shipping is too high for me to just play today ... but I did get to checkout_confirmation ...

    I did not attempt google checkout as that is another animal that is not core Zen Cart v1.3.7 ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
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    Default Re: Test Purchase - I have PPEC and Google Checkout

    How do you update just the template style sheet. I would'nt even know where to begin.

    I removed google checkout. Way to many issues there.

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Test Purchase - I have PPEC and Google Checkout

    In your templates stylesheet you are probably missing:
    .hiddenField {
    display: none;
    }
    .visibleField {
    display: inline;
    }
    You can check the /includes/templates/template_default/css/stylesheet.css for a comparison ...

    Be sure that you are adding this to the stylesheet for your templates and overrides ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
    Join Date
    Jan 2007
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    Default Re: Test Purchase - I have PPEC (removed Google Checkout)

    Nothing I do is working.

    I just got this email this morning.

    [FONT=Arial, Helvetica] I'm having an issue while using your site. I'm getting the following
    error message when at checkout.

    "We were not able to process your order. Please try again, select an
    alternate payment method, or contact the store owner for assistance.
    (Missing Parameter)"

    I filled out all your required info and have an active paypal account.
    Please advise


    [FONT=Verdana]I am starting to lose allot of sales. Can anyone tell me what's going on here?

    Thanks,
    Ray
    [/FONT][/FONT]

  6. #6
    Join Date
    Jan 2004
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    232

    Default Re: Test Purchase - I have PPEC (removed Google Checkout)

    1. ensure the most recent patch is installed:
    http://www.zen-cart.com/forum/showthread.php?t=56216
    It seems you are not patched up-to-date, because the error message reported should have an error number associated with it if it were currently.

    2. enable debug logging:
    http://www.zen-cart.com/forum/showthread.php?t=61199

    3. do a test transaction and post a zip of the corresponding log files.
    If a customer reports an error, post the related log files as well, or all the logs from that date and indicate the customer's name so their activity can be correlated.

    The log is required in order to identify which "missing parameter" they're talking about.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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