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  1. #1
    Join Date
    Jan 2006
    Posts
    20
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    Default Paypal payment received but no order showing

    v 1.3.7 with no patches

    A new customer signed up and placed an order. I have their account info, which shows name, address, etc. from registration. I received a Paypal (IPN) payment from them, but there is no order showing that is associated with their account. When I go to the Paypal IPN page, there's a transaction with the customers name on it. The transaction type says "cleared-address" and the order # is 0, but it should have been # 1776. When I click on the transaction for more information, I get an error that says: "Error: Order does not exist." What happened to their order information? I checked the db orders table and don't see anything. I have not received an email from them yet (it's been 5 hours since they placed the order), so I assume from their end it appears that everything worked out OK. I'm confused. Is there any way to retrieve that lost order information? Thanks in advance!

    Possible culprits?:
    - I have the v 1.3.7 installed without any patches
    - My Paypal account was set to "ask" before accepting payment from non-confirmed addresses.
    - I did not have an automatic return URL set in my Paypal account
    - I did not have Instant Payment Notification Preferences URL set up either
    - In version 1.3.6 my Paypal acct. IPN URL settings were not set up and orders processed ok
    Last edited by azenuser; 22 Apr 2007 at 04:03 AM.

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Paypal payment received but no order showing

    v1.3.7 with no patches = bad code

    I'd install the current PayPal patch and do the remove, install and reconfigure then test everything when you have everything setup right ...

    Garbage in ... Garbage out ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

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  3. #3
    Join Date
    Jan 2006
    Posts
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    Default Re: Paypal payment received but no order showing

    Would anybody happen to have a link to all released patches/downloads?

    I can find certain patches by searching, but is there an area on the forum that has a summary of all patches released for v1.3.7. Or, do I have to download the latest release of 1.3.7 and overwrite files manually...

    Thank ye :)

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Paypal payment received but no order showing

    You only need to load the most recent ...
    http://www.zen-cart.com/forum/showthread.php?t=56216

    And it is best to Remove, Install and Configure PayPal again ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 

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