Credit Card Payment Problem - Help Needed Please

[angelicdezigns]

Good Afternoon All.

I have a bit of a problem. I though I had the payments set up so that customers can pay by paypal, postal order or uk cheque. I have had a customer just purchase something with her credit card I do not even possess a credit card, so dont know where the payments have gone to.

I have emailed her and apologised and asked if she can cancel the cc payment and I would give her the product for free for the inconvienience, but have not heard back from her as yet.

My problem is that I went into the payment module part, and changed the Enable Credit Card Module to False, thnking that must have been the problem, but I placed a dummy order afterwards, and when it came to the payment bit, it still had the cc option ..please how do I remove the cc payment option.

Also, when a customer signs up with me, I get 2 confirmations, and also get 2 when they have placed an order. Does anyone have an idea of what I have done wrong.

Thanks in advance

Nikki
xxxx

Also,

[Ajeh]

Check your Payment Modules and ensure that only the Payment Modules you are using are installed ...

Click on each one, and you should see the Install button if a Payment Module is not installed ...

If you see the Remove button on a Payment Module and you are not using it ... click it ... and Remove it ...

[angelicdezigns]

Hi Ajeh,

Thanks so much for that, I had only set the cc module to false and hadnt removed it. I have now removed the module for cc completley, but when I log in and do a dummy run, when I get to the payment page, its still there

I even rebooted the pc in case that was the problem, but the option is still there to pay by cc.

Any other ideas what it could be, I just dont want anyone else to use that method of payment, as Ive no idea where the money went when she paid by her cc. Would it have been refused do you think?

Kind Regards
Nikki

[angelicdezigns]

Yipeee, I found it

Id not removed the Enable Authorize.net Module ...derrr brain, now Ive removed it, I have the options I need. Thanks for pointing me in the right direction Ajeh

By the way, do you know why i keep recieving 2 orders and alerts when a customer signs up and buys something. Sorry, Im taking liberties now..lolll

Kind Regards
Nikki
xx

[angelicdezigns]

Not so clever now though am I. I decided to remove the cash on delivery as well, and now I get this message when clicking on checkout, an I have re installed it to with the same message.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I have had the most awful day today, and it just keeps getting worse

Any ideas whats happened?

Kind Regards
Nikki
xxx

[angelicdezigns]

For some reason, the error doesnt happen on internet explorer until you get to the final confirm bit, but does happen on firefox soon as you click on continue checkout.. ohhh blimey, whats happening there then..

Nikki
xxx

P.S Order status in cod is set to pending, that shouldnt cause it should it?

[angelicdezigns]

It has the error message when I try to log in now too.

[Ajeh]

What payment modules are installed right now?

[angelicdezigns]

I have got cash on delivery, check/money order and paypal installed now.

Thanks Ajeh, the only thing I did, was to remover the cc ones, and then decided to remove the cod one, and thats when it went odd, and wouldnt go to the checkout. So I have reinstalled the cod, but I still keep getting the error page.

Thansk Ajeh
Kind Regards
Nikki
xxxx

[Ajeh]

Could you PM me your Admin URL and login ...

This is not making a lot of sense and maybe I can see what is wrong if I look under the hood a bit ...