HTML customer emails not working

[Sonnie]

Man, that looked like it would work. Made the changes, here is that section from the file:

/**
* Set some defaults
*/
$process = false;
$zone_name = '';
$entry_state_has_zones = '';
$error_state_input = false;
$state = '';
$zone_id = 0;
$error = false;
$email_format = (ACCOUNT_EMAIL_PREFERENCE == '1' ? 'HTML' : 'TEXT');
$newsletter = (ACCOUNT_NEWSLETTER_STATUS == '1' ? false : true);
/**
* Process form contents
*/

And removed the redundant lines.

customers_email_format field in the customer record is still not being updated in the database when a customer signs up. Other fields are being populated as they should. The field is totally blank. As before, if a customer goes into view or change my account information, clicks update, the customers_email_format field is written to.

[DrByte]

Down around line 68 is another line that needs to be deactivated.
Add the // marks as shown:

  $country = zen_db_prepare_input($_POST['zone_country_id']);
  $telephone = zen_db_prepare_input($_POST['telephone']);
  $fax = zen_db_prepare_input($_POST['fax']);
//  $email_format = zen_db_prepare_input($_POST['email_format']);
  $customers_authorization = CUSTOMERS_APPROVAL_AUTHORIZATION;
  $customers_referral = zen_db_prepare_input($_POST['customers_referral']);

[Sonnie]

Down around line 68 is another line that needs to be deactivated.
Add the // marks as shown:

  $country = zen_db_prepare_input($_POST['zone_country_id']);
  $telephone = zen_db_prepare_input($_POST['telephone']);
  $fax = zen_db_prepare_input($_POST['fax']);
//  $email_format = zen_db_prepare_input($_POST['email_format']);
  $customers_authorization = CUSTOMERS_APPROVAL_AUTHORIZATION;
  $customers_referral = zen_db_prepare_input($_POST['customers_referral']);

That did it! Success! Thanks DrByte and also Chuckl for all the help. I'm sure there are so many unique situations and configurations we users are coming up with that it is impossible to predict them all. Again, many thanks.

Jim

[nonamejava]

I am having the same problem. Email sent from within admin go as HTML, but the welcome email still comes across at plain text with no line breaks or bold text. Like this:

Dear Mr. X,
We wish to welcome you to NoNameJava.com.
With your account, you can now take part in the various services we have to offer you. Some of these services include: Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out. Address Book - We can now deliver your products to another address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves. Order History - View your history of purchases that you have made with us. Products Reviews - Share your opinions on products with our other customers.
For help with any of our online services, please email the store-owner: [email protected]
Sincerely,

Roast Master
Store Owner

http://www.nonamejava.com/

I have tried everything as instructed in this thread. I have a fresh intstall of v 1.37 and have tried all variations of settings and made file changes as above.

Any further ideas on how to fix this?

Thanks,
-Todd

[Chuckl]

The HTML messages are sent with a plain text as well as an HTML section.i.e. as a multipart message. The format you are referring to in your post is typical of text extracted from an HTML message, rather than a true text welcome message.
Some mail readers however automatically choose the first section of a multipart message rather than the most 'complex', so it's worth looking at the message source to see if there is a text/html section in the message.

SImilarly, if the HTML is 'broken' in some way, it may be falling back to the text version.

Another possibilty is that it cannot find the email templates in the /email/ folder, because of permissions or similar.

Some mail services, particularly the web based services are also fairly ruthless in stripping out HTML that they have decided they don't like.

And of course check that the test customers email preference is set to HTML, not NULL or TEXT.