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  1. #1

    customer issue My website disappeared although Cpanel and Admin still working

    Using v1.3.8, Theme 050. I'm a newbie, but have spent 10 hours searching for the answer to this problem. I was fossicking around to see if I could put Powered by Zen Cart in the footer, because it was missing. I found a code, and entered it in the place suggested. I did not delete the previous code which I think had disabled it. I checked the website, and Powered by Zen Cart appeared in the footer. I was happy. Because I wanted to sign up for Zen Cart Live Showcase, and that was a requirement to sign up. So, I signed up, and received confirmation email from them. Closed out of my website, and tried to come back in, and the website has gone. I have checked all permissions in Cpanel and they seem alright. I read that Sideboxes can be a problem, so I looked at them, but I am too scared to RESET them as I read a thread where somebody else lost their website because of Sideboxes --- and I wouldn't have a clue as to how important they are. Some are turned on and some aren't. I have sent email to my webhoster, but they are not at work over the weekend.
    Any clues as to where/what I can check next? Thanks for any help. PS website is www.silverwoman.com.au)

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: My website disappeared although Cpanel and Admin still working

    Youir site isn't gone, it's just showing a blank index page.

    Install the utility here and let us know what response you get.

    https://www.zen-cart.com/tutorials/index.php?article=82

 

 

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