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  1. #1
    Join Date
    May 2006
    Location
    Pacific Northwest (Canada Jr.)
    Posts
    25
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    Default "Notify Customer" Order Update Emails Not Sending (using Edit Orders mod)

    Good afternoon!

    I've got version 1.3.7 with the "Edit Orders" admin mod. I didn't check to see whether the emails were sending before adding this mod, so I'm not sure that it is its fault! Just mentioning that because it's how I see the orders now that it's installed.

    The "Notify Customer:" checkbox is checked, and I type a little note in the comment box and hit update. The status does then change in the admin area, as well as in the front-end user "account order history" list.

    However, the notes aren't saved to the "comments" table in either place, and the email is sent with a blank recipient: (I have the Email-Archive Manager admin mod as well. It shows the following sent email (unedited):

    Code:
    Module: default
    
    To: []
    From: aja . audra . sara [cupcakes@cupcakeshop.com]
    Sent: 2007-05-18 11:49:58
    Subject: Order Update
    
    Message Excerpt:
    
    Cupcake.
    ------------------------------------------------------
    Order Number: 6
    Detailed Invoice: http://www.cupcakeshop.com/index.php?main_page=account_history_info&order_id=6
    Date Ordered:
    
    Your order has been updated to the following status.
    
    New status: Processing
    
    Please reply to this email if you have any questions....
    Since the recipient is blank, nothing is received on the customer end. Also (maybe related) it looks like it's not filling out the date of the order or putting the comments into the email, either. I attempted to reinstall the mods, and have followed all steps shown. Please help!

    Thanks!
    Audra

  2. #2
    Join Date
    Jan 2004
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    65,350
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    Default Re: "Notify Customer" Order Update Emails Not Sending

    If you use the built-in default "orders" page to update orders, instead of an addon 3rd-party contribution, does it work properly?

    If you've totally replaced the default "Orders" menu option with the edit-orders mod, then you'll have to manually open the regular orders page by going to your /admin/orders.php directly in your browser URL. Hopefully you haven't installed a mod that changes the default behaviour of the normal order-mgmt tool.
    .

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  3. #3
    Join Date
    May 2006
    Location
    Pacific Northwest (Canada Jr.)
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    25
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    Default Re: "Notify Customer" Order Update Emails Not Sending (using Edit Orders mod)

    Thank you! I was hoping for your help.

    I tried updating using all status options (both with and without comments) through both the "edit orders" Edit button, and the default "Details" button, where I'm used to handling these updates. Both (from the admin/orders.php and the admin/edit_orders.php) seem to direct me to:

    Code:
    http://www.cupcakeshop.com/xxxxxxx/edit_orders.php?page=1&oID=5&action=edit
    So, I'm guessing this means that it has overwritten the original file?

    I will have to walk-backwards out of this mod, me-thinks.

  4. #4
    Join Date
    May 2006
    Location
    Pacific Northwest (Canada Jr.)
    Posts
    25
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    0

    Default Re: "Notify Customer" Order Update Emails Not Sending (using Edit Orders mod)

    I removed the added and changed files from this mod, and replaced them with the original files from a fresh 1.3.7 unzip. Problem solved. Able to send updates and append order history and comments tables again.

  5. #5
    Join Date
    Jul 2006
    Location
    Cardiff, Wales
    Posts
    305
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    0

    Default Re: "Notify Customer" Order Update Emails Not Sending (using Edit Orders mod)

    a bit old this thread but I am getting this too when using this mod.

    In edit_orders.php on lines 185 and 186 the fields for customer email address ( and name and date_purchased) are wrong.

    Notice the $check_status['customers_email_address'] should be $check_status->fields['customers_email_address'].

    Wrong code:-
    Code:
    $email = STORE_NAME . "\n" . EMAIL_SEPARATOR . "\n" . EMAIL_TEXT_ORDER_NUMBER . ' ' . $oID . "\n" . EMAIL_TEXT_INVOICE_URL . ' ' . zen_catalog_href_link(FILENAME_CATALOG_ACCOUNT_HISTORY_INFO, 'order_id=' . $oID, 'SSL') . "\n" . EMAIL_TEXT_DATE_ORDERED . ' ' . zen_date_long($check_status['date_purchased']) . "\n\n" . $notify_comments . sprintf(EMAIL_TEXT_STATUS_UPDATE, $orders_status_array[$status]);
    zen_mail($check_status['customers_name'], $check_status['customers_email_address'], EMAIL_TEXT_SUBJECT, $email, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);
    Correct Code:-
    Code:
    $email = STORE_NAME . "\n" . EMAIL_SEPARATOR . "\n" . EMAIL_TEXT_ORDER_NUMBER . ' ' . $oID . "\n" . EMAIL_TEXT_INVOICE_URL . ' ' . zen_catalog_href_link(FILENAME_CATALOG_ACCOUNT_HISTORY_INFO, 'order_id=' . $oID, 'SSL') . "\n" . EMAIL_TEXT_DATE_ORDERED . ' ' . zen_date_long($check_status->fields['date_purchased']) . "\n\n" . $notify_comments . sprintf(EMAIL_TEXT_STATUS_UPDATE, $orders_status_array[$status]);
    zen_mail($check_status->fields['customers_name'], $check_status->fields['customers_email_address'], EMAIL_TEXT_SUBJECT, $email, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);

 

 

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