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  1. #1
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    Default Cusomer Orders not displaying

    Help! We are scheduled to launch Monday!

    Version: 1.3.7 Patched with May 10 PayPal

    In Admin, when ORDERS are clicked, none display. When I click on Customers|Orders, it shows 5 orders and also will not display those orders.

    I have done 3 credit card transactions using PayPal - all OK there. I did 2 money orders also. None of these show up.

  2. #2
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    Default Re: Cusomer Orders not displaying

    Quote Originally Posted by Liza_with_a_Z View Post
    Help! We are scheduled to launch Monday!

    Version: 1.3.7 Patched with May 10 PayPal

    In Admin, when ORDERS are clicked, none display. When I click on Customers|Orders, it shows 5 orders and also will not display those orders.

    I have done 3 credit card transactions using PayPal - all OK there. I did 2 money orders also. None of these show up.

    Thoughts:

    1) Did you setup your return url at PayPal properly? It needs to return to the cart to process the orders.

    2) Did you try to uninstall and then reinstall (through the Admin) the PayPal module AFTER you applied the patches? Sometimes that helps.

    The money orders should show up if everything is working correctly as they are not related to PayPal at all. That leads me to believe it is not an issue only related to the PayPal interaction.
    Last edited by econcepts; 3 Jun 2007 at 01:11 PM. Reason: added more help
    Eric
    20 Ways to Increase Sales Using Zen Cart
    Zen Cart contribs: Simple Google Analytics, Export Shipping Information

  3. #3
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    Default Re: Cusomer Orders not displaying

    PayPal is not really the issue - it seems it's a problem across the board no matter what payment method is used, customer orders cannot be viewed either overall or individually.

  4. #4
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    Default Re: Cusomer Orders not displaying

    Can you locate the orders by searching for the order number ?


    Have you made any changes in your Admin->Localization->Order Status ? esp have you deleted any order-status settings from that list?
    If you delete entries from that list, then all orders which were tied to the status level you deleted ... will be orphaned and not show up in the list.
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  5. #5
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    Default Re: Cusomer Orders not displaying

    I'm having the same problem, I can search for the order ID via the id number and I haven't changed the localisation settings
    Things Have to be believed to be seen
    UncleMOe.co.uk
    Uncle-moe.co.uk
    Sterling-workwear.co.uk

  6. #6
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    Default Re: Cusomer Orders not displaying

    Quote Originally Posted by mdotse View Post
    I'm having the same problem, I can search for the order ID via the id number and I haven't changed the localisation settings
    What's it's order-status set to?
    What statuses show in the order-status history box in the admin orders page? Are there any comments associated with the status entries?
    What payment module was used to pay for these orders?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: Cusomer Orders not displaying

    Then again, maybe you resolved the issue but didn't post a follow-up?
    http://www.zen-cart.com/forum/showth...192#post385192
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
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    Default Re: Cusomer Orders not displaying

    Sorry for not replying. yes the issue has been resolved with the instructions below...thanks again

    QUote

    If the Modules ... Order Totals ... Total ot_total is not installed then the orders do not appear in the listing ... as the listing is built based on the existance of the total ...

    Turn that on and all new orders will start to show ...
    Things Have to be believed to be seen
    UncleMOe.co.uk
    Uncle-moe.co.uk
    Sterling-workwear.co.uk

 

 

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