I have loaded the latest PayPal Patch v510 a few days ago. I have had some minor issues that I worked through with great support. Recently I have noticed my orders dropped to 0. I have seen a lot of traffic and serval customer signup, but still no orders. I have been check transaction with a third-party utility “view stuck paypal orders”. This utility drills down into the database and picks up any transactions – so it appears.
So I search my “stuck paypal orders” utility and found three of the several had placed orders, but nothing shows up in my orders screen or in my paypal account. I just downloaded ipncheck.php, and that test passed the communication. The response was “IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY”. I also completed a transaction myself and all went well.
My question is, did those customers place orders? I have item number, customer name and number, and PayPal transaction. Is it possible that these customers canceled just before the final PayPal step? I just turned on the PayPal Log file hoping this might log something. Any help would be great.
Thanks
John Kosh
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