Contact Us problems - Zen Cart 1.2.5

[marsupilami]

Hi,

I have problem with my client's website.
He's using Zen Cart version 1.2.5
The problem is when the users send emails from Contact Us,
it shows that the emails were successfully send.
However, my client receives no emails at all.

I've tested several times and changed the setting of the email from Admin,
but somehow the emails just stuck somewhere.

Here is the settings:

E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Copy of Pending Reviews Emails To - Status 0
Send Copy of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Extra Low Stock Emails 0
Send Extra Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password ******
SMTP Email Mail Host mail.lmboud.nl
SMTP Email Mail Server Port 25


From the zen/mail/inbox:

From MAILER-DAEMON Mon Jun 11 06:30:12 2007
Return-path: <>
Envelope-to: [email protected]
Delivery-date: Mon, 11 Jun 2007 06:30:12 -0400
Received: from mailnull by host2.dedicated4less.com with local (Exim 4.63)
id 1HxhAQ-0004V1-A7
for [email protected]; Mon, 11 Jun 2007 06:30:11 -0400
X-Failed-Recipients: [email protected]
Auto-Submitted: auto-replied
From: Mail Delivery System <[email protected]>
To: [email protected]
Subject: Mail delivery failed: returning message to sender
Message-Id: <[email protected]>
Date: Mon, 11 Jun 2007 06:30:11 -0400

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(generated from [email protected])
Unrouteable address

Furthermore, I've tried to send email from the Admin (Tools>Send Email) and it works.

Could anybody help me? Thanks.


Cheers,
Marsu

[Chuckl]

The contact us email is being sent to lmboud@... but the delivery failure message is being sent to lmboud00@.....

Could it be that the lmboud@ address does not exist or has been deleted?
If it does exist then I would say it is a DNS problem.

[marsupilami]

Yes Chuckl,
I saw that too. I've no idea who or how those email addresses (lmboud00@[email protected] or lmboud@[email protected]) came from.

DNS problems? What's that mean?
How to change the email address, and the host name is also wrong.
Could I change it from Admin?

Cheers,
Marsu

[Chuckl]

Try Admin-Configuration-Email Options for the mail addresses etc. I'm afraid I don't know too much about version 1.2.5, never used it.

By DNS problems I mean that the internet naming system Name and Mail server records for this domain are not set up correctly.

[TheOracle]

Numerous things has changed since this version. Upgrading to the latest version of Zen-Cart would be highly recommended in this case.