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  1. #1
    Join Date
    Sep 2005
    Location
    Waikato, New Zealand
    Posts
    1,539
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    Default Emails not being sent in html

    Ok i have read the forums and am still having this issue

    As a customer om my site if i use the "tell a friend" or "share my wishlist" links the emails are sent in text format

    What I have done
    1) set the customers preferences to html
    2) Set the email setting in admin to allow Mime/html thingie
    3) kicked the computer

    Now When I am in admin if I wish to contact a customer I go to
    Tools - send email - etc and send an email, now the email I send from here is sent in HTML format

    But as to how to allow emails sent by customers to be sent in html format, I can't figure it out, I have double and triple checked my settings and can't see what I am doing wrong

    Any help would be greatly appreciated

  2. #2
    Join Date
    Nov 2006
    Location
    Papworth, Cambridgeshire, UK
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    Default Re: Emails not being sent in html

    It's by no means certain that you ARE doing anything wrong. Have a look at one of the test messages, at the message source. In MS Outlook - File-Properties-Details-Message Source, and look for the Mime Headers.
    Typically in a Zen Cart Message, there will be 3.
    The first is a multipart/alternative header, like this:
    Content-Type: multipart/alternative;
    boundary="_=_775140081464f5bc801cd06.31620304_=_"
    Content-Transfer-Encoding: 7bit

    followed by a text part
    Content-Type: text/plain; charset=iso-8859-1
    Content-Transfer-Encoding: 8bit

    and an html part
    Content-Type: text/html; charset=iso-8859-1
    Content-Transfer-Encoding: 8bit

    and report back on the type, encoding and charset values for each.
    Details of email transport settings would be useful as well, and test it with 'Send from known Domain' set to true as well.
    Also be aware that if you are testing to a Hotmail or similar address, it's the luck of the draw whether the mail even gets there, let alone the format.

  3. #3
    Join Date
    Sep 2005
    Location
    Waikato, New Zealand
    Posts
    1,539
    Plugin Contributions
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    Default Re: Emails not being sent in html

    Hmmm they all seem to say "plain text", no mention of mime at all

    and i have tried it with Yahoo, gmail, my own hosted domain,

    it's not a big issue but it is frustrating as i can't seem to solve it, or even know what is causing it

    also tried with send from known domain set to true and that also made no difference

    The header I got was the below no HTML bit in it at all

    From Nigel Tue Jun 12 16:49:04 2007
    Return-Path: <[email protected]>
    Authentication-Results: mta341.mail.mud.yahoo.com from=mydomain.co.nz; domainkeys=neutral (no sig)
    Received: from 70.85.43.100 (EHLO tui.nznameserver.net) (70.85.43.100)
    by mta341.mail.mud.yahoo.com with SMTP; Tue, 12 Jun 2007 16:49:10 -0700
    Received: from nobody by tui.nznameserver.net with local (Exim 4.63)
    (envelope-from <[email protected]>)
    id 1HyG6i-0005N1-HZ
    for nigel****######################; Wed, 13 Jun 2007 11:49:04 +1200
    To: nigel****######################
    Subject: Nigel2's Wish List at mydomain NZ Online Shop
    Date: Wed, 13 Jun 2007 11:49:04 +1200
    From: Nigel2<[email protected]>
    Reply-to: mydomain NZ Online Shop <[email protected]>
    Message-ID: <[email protected]>
    MIME-Version: 1.0
    Content-Transfer-Encoding: 8bit
    Content-Type: text/plain; charset="iso-8859-1"
    Content-Length: 998
    tui.nznameserver.net is my hosting companies name server I believe

    edit----------------
    Oh i just had a message arrive in HTML format from my wishlist, i sent it nearly 20mins ago and thought it had dissappeared into the ether, however the ones that i have sent more recently seem to be comimg through as plain text

    Argh
    Last edited by nigelt74; 13 Jun 2007 at 01:04 AM. Reason: Missing message just arrived

  4. #4
    Join Date
    Sep 2005
    Location
    Waikato, New Zealand
    Posts
    1,539
    Plugin Contributions
    3

    Default Re: Emails not being sent in html

    OK it gets weirder

    Messages that are sent to my gmail and aim accounts show as html
    Messages sent to my hotmail, yahoo and normal accounts show as text,

 

 

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