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  1. #1
    Join Date
    Oct 2006
    Location
    United Kingdom
    Posts
    48
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    0

    Default Duplicate Orders/Order Confirmation

    Hi All,

    This problem is intermittent, and I have no firm idea why it happens...sometimes (perhaps 5% of the time) I get two order conformation emails (but payment is taken from the customers card only once).

    This can give me –ve stock levels and also screws up my sales report for the month

    Any ideas what may be causing this? I can see no real 'link' between 'single' and 'duplicated' orders. (N.B. All my card transactions are done on-line)

    Running v1.3.7

    Cheers!

    Beer_man.
    Last edited by Beer_man; 9 Jul 2007 at 12:44 PM.

  2. #2
    Join Date
    Apr 2007
    Posts
    652
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    0

    Default Re: Duplicate Orders/Order Confirmation

    I am having the same problem...I have had it happen when they used paypal as a payment and when using the CC module on zen cart.
    Does anyone have a fix?
    Thanks!

  3. #3
    Join Date
    Oct 2006
    Posts
    107
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    0

    Default Re: Duplicate Orders/Order Confirmation

    I, too, had this happen today for the very first time.

    A duplicate order was created 14 seconds after the original order.

    The duplicate went to the "Pending" category whereas the original went to "Processing".

    The duplicate shows cc as the payment module, but the original shows linkpoint_api (as it should). For the record, I've never used the cc module.

  4. #4
    Join Date
    Apr 2007
    Posts
    652
    Plugin Contributions
    0

    Default Re: Duplicate Orders/Order Confirmation

    Okay, something is going on, now I am getting 3 copies of each order! Does anyone have any idea what could be the problem?

    I am using 1.3.7, lots of add on modules!, cc module, paypal express....note that the last 3 orders where with the cc module (I am not sure if the orders double or triple in PP)

    Now I need to figure out how to fix this without deleting orders, no red flags needed here!

  5. #5
    Join Date
    Oct 2004
    Posts
    43
    Plugin Contributions
    0

    Default Re: Duplicate Orders/Order Confirmation

    This just happened to us today as well, it produced three order numbers and confirmations(for the same order), but only registered one payment.

    Any ideas?

  6. #6
    Join Date
    Feb 2007
    Posts
    213
    Plugin Contributions
    0

    Default Re: Duplicate Orders/Order Confirmation

    I have this happened to me on the 2 websites i am managing, i got 3 order numbers and one email confirmation from each (happened once on each site).

    in one site it happened when a customer used Google checkout and the other when local checkout with CC was used.

    Both carts are 1.3.7

    Any Idea?

  7. #7
    Join Date
    May 2007
    Posts
    34
    Plugin Contributions
    0

    Default Re: Duplicate Orders/Order Confirmation

    Hi

    This has happened to me six times in the last two weeks - does anyone have any ideas why?

  8. #8
    Join Date
    Apr 2007
    Posts
    652
    Plugin Contributions
    0

    Default Re: Duplicate Orders/Order Confirmation

    Mine just stopped doing it!! I don't understand, I didn't do anything to fix it, at least not that I know of...hopefully it doesn't start up again!

  9. #9
    Join Date
    Jan 2004
    Posts
    11
    Plugin Contributions
    0

    red flag Re: Duplicate Orders/Order Confirmation

    I have this problem already years, and nobody can help, once or twice a week I get double order with different number, only 1-4 sec. diffencies in time. CAN PLEASE ANYBODY in this planet help? How can I stop this? I am using finnish bankmodules.

    Thanks!

  10. #10
    Join Date
    Mar 2005
    Location
    Tempe, AZ
    Posts
    324
    Plugin Contributions
    0

    Default Re: Duplicate Orders/Order Confirmation

    This has just started happening to me, both with Google checkout and Paypal. I am having double orders for the same customer i.e 214 and 215 and the cart is sending out two confirmation e-mails however, the customer has only order one item, what i have notice that one order has all the information transmitted from both Google check out and PayPal, where as the duplicate order only looks like a invoice type format does show order number ect. but doesn't show the Google and PayPal return information. Any one working on this fix?
    Lextechs.com Powered By ZenCart

 

 
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