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  1. #1
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    Default EMAIL ERROR: Could not instantiate mail function

    I really, really apologize for bothering you people so much. Please know I do appreciate everything. I receive the above message when I try to finish the transaction of a purchase. I'm not sure where to go. Is there a thread I can go to that will explain? I did a search for email and error and came up with over 300.
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  2. #2
    Join Date
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    Default Re: EMAIL ERROR: Could not instantiate mail function

    1. How did you configure your store's email settings?

    Admin->Configuration->Email Options

    2. Email troubleshooting thoughts:
    http://www.zen-cart.com/wiki/index.p...Email_Problems
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: EMAIL ERROR: Could not instantiate mail function

    Hello,

    I created my first site ever which is www.emmasperfumes.com
    For the past 6 months everything went fine, and about a couple of days ago I started having this same error!

    When trying to complete their transaction, my customers would get this message on the "checkout_process" page:

    Email error:

    It does not describe what error, what you see above is what you get on the page. The orders do show on my admin but no notification email is received as I normally would.

    I am not a programmer, and I am stumped.

    Help, please. Thank you.

  4. #4
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    Default Re: EMAIL ERROR: Could not instantiate mail function

    Quote Originally Posted by Emmasperfumes View Post
    For the past 6 months everything went fine, and about a couple of days ago I started having this same error!
    The NUMBER ONE thing to do when something "suddenly" changes ... is ask your hosting company what has changed recently.
    - did they upgrade anything? including PHP versions, servers, etc
    - did they change anything related to email systems?
    - did they change anything related to security/authentication ?
    - were there any firewall changes?
    - "what would cause emails generated from my server to suddenly stop sending?"

    Quote Originally Posted by Emmasperfumes View Post
    When trying to complete their transaction, my customers would get this message on the "checkout_process" page:

    Email error:
    What is your Email Transport method in Admin->Configuration->Email Options?

    FAQ on email troubleshooting:
    http://www.zen-cart.com/wiki/index.p...Email_Problems
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: EMAIL ERROR: Could not instantiate mail function

    DrByte,

    Actually I posted an update yesterday, but I guess I mustve been careless enough that it didnt come through.

    I checked Admin->Configuration->Email Options

    Changed from "sendmail" to "sendmail-f" and voila! Problem solved!
    Thanks for your advice, I'll keep it in mind when I get 'sudden' changes to my website's behaviour.

    I really, really appreciate the support guys.

    Go Zen!

 

 

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