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  1. #1
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    red flag contact page error - wont send emails

    I am getting an error on my contact page


    Sorry, my system does not understand your email address. Please try again.

    Is this a problem with my host?
    'E-Start your web store' book - I Got it and now ..... I GET IT !....Well alot more of it anyway (-:

  2. #2
    Join Date
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    Default Re: contact page error - wont send emails

    Quote Originally Posted by blind1 View Post
    I am getting an error on my contact page

    Sorry, my system does not understand your email address. Please try again.

    Is this a problem with my host?
    No, it's more likely a problem with the keyboard you're using when typing your email address...

    That message is displayed when you fail to enter a return email address or enter an invalid one ...
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
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    Default Re: contact page error - wont send emails

    Hi There
    I put my email addy in and it come up with a blank page with the text 'email error'
    'E-Start your web store' book - I Got it and now ..... I GET IT !....Well alot more of it anyway (-:

  4. #4
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    Default Re: contact page error - wont send emails

    The site is www.aussiedog.com.au
    'E-Start your web store' book - I Got it and now ..... I GET IT !....Well alot more of it anyway (-:

  5. #5
    Join Date
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    Default Re: contact page error - wont send emails

    What version of Zen Cart are you using?
    Was this an upgrade from a prior version? Which version?
    What "Email Transport" method do you have selected in Admin->Config->Email Options?


    Email troubleshooting FAQ:
    http://www.zen-cart.com/wiki/index.p...Email_Problems
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: contact page error - wont send emails

    It was not an upgrade.
    version 1.3.6
    PHP Email transport
    'E-Start your web store' book - I Got it and now ..... I GET IT !....Well alot more of it anyway (-:

  7. #7
    Join Date
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    Default Re: contact page error - wont send emails

    What exactly do you have listed in the "Contact Us Pulldown" field in Admin->Configuration->Email Options?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
    Join Date
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    Default Re: contact page error - wont send emails

    Code:
    E-Mail Transport Method      PHP       
    E-Mail Linefeeds     LF     Info 
    Use MIME HTML When Sending Emails     false     Info 
    Send E-Mails     true     Info 
    Verify E-Mail Addresses Through DNS     false     Info 
    Email Archiving Active?     false     Info 
    E-Mail Friendly-Errors     false     Info 
    Email Address (Displayed to Contact you)     [email protected]     Info 
    Email Address (sent FROM)     [email protected]     Info 
    Emails must send from known domain?     No     Info 
    Email Admin Format?     TEXT     Info 
    Send Copy of Order Confirmation Emails To     [email protected]     Info 
    Send Copy of Create Account Emails To - Status     0     Info 
    Send Copy of Create Account Emails To     [email protected]     Info 
    Send Copy of Tell a Friend Emails To - Status     0     Info 
    Send Copy of Tell a Friend Emails To     [email protected]     Info 
    Send Copy of Customer GV Send Emails To - Status     1     Info 
    Send Copy of Customer GV Send Emails To     [email protected]     Info 
    Send Copy of Admin GV Mail Emails To - Status     0     Info 
    Send Copy of Customer Admin GV Mail Emails To     [email protected]     Info 
    Send Copy of Admin Discount Coupon Mail Emails To - Status     0     Info 
    Send Copy of Customer Admin Discount Coupon Mail Emails To     [email protected]     Info 
    Send Copy of Admin Orders Status Emails To - Status     0     Info 
    Send Copy of Admin Orders Status Emails To     [email protected]     Info 
    Send Notice of Pending Reviews Emails To - Status     0     Info 
    Send Notice of Pending Reviews Emails To     [email protected]     Info 
    Set "Contact Us" Email Dropdown List     [email protected]     Info 
    Allow Guest To Tell A Friend     false     Info 
    Contact Us - Show Store Name and Address     1     Info 
    Send Low Stock Emails     0     Info 
    Send Low Stock Emails To     [email protected]     Info 
    Display "Newsletter Unsubscribe" Link?     false     Info 
    Audience-Select Count Display     true     Info 
    SMTP Email Account Mailbox         Info 
    SMTP Email Account Password         Info 
    SMTP Email Mail Host     mail.youraddressgoeshere     Info 
    SMTP Email Mail Server Port     25     Info 
    Convert currencies for Text emails     £,£:€,?
    'E-Start your web store' book - I Got it and now ..... I GET IT !....Well alot more of it anyway (-:

  9. #9
    Join Date
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    Default Re: contact page error - wont send emails

    Since you have only one address for the Contact Us, make it blank ... which will cause it to use the store's main address:

    Set "Contact Us" Email Dropdown List
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
    Join Date
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    Default Re: contact page error - wont send emails

    So do you mean I should remove the address from everything on email options?
    'E-Start your web store' book - I Got it and now ..... I GET IT !....Well alot more of it anyway (-:

 

 
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