Downloads expiration - money order ?

[stage]

I've searched the forum and read some of the posts on this topic. I also have the ZC book and read what it has to say but I'm still not quite clear on this topic.

The scenario is that we had a customer purchase a product with a money order. The money order was received yesterday so we went in to the order and changed it's status to "Delivered" with the assumption this would now make her download available. However the customer later reported that when she attempted to perform the download, she received a message the download was expired.

The exact steps followed on the admin side were:

Order->Edit->Select "Delivered" from the dropdown list->Click the Update button.

First question is this the proper procedure to use in order to make the download available? I'm a little confused because some of the threads and the book seem to mention performing an update. I don't know if that refers to selecting "Update" from the dropdown or simply any action involving clicking the Update button.

The other thing that I notice from the Orders detail page in the admin area is that browsing through orders going back a month or more is the download status for all orders is green. I hadn't really paid attention before last night when I started to research this last night. But since downloads are set to expire in three days, should not the download status for those older orders be yellow?

I double checked the admin/orders.php file with a text compare to the stock ZC 1.37 files to see if any changes may have been made to the file. The one in production and the stock file are identical. The version in place is:

* @version $Id: orders.php 5426 2006-12-28 14:58:57Z drbyte $

Thanks in advance for any help or advice on this.

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[Ajeh]

That is what the Orders Status Update (orders_status 4) is for ...

Sometimes on Money Order or other delayed release the date will expire ...

Switch to Update ... this will reset the downloads ... then switch to Delivered ...

NOTE: you can email the add comments and/or email the customer on either or both of these changes ...

[stage]

Thank you for that clarification. Should I be at all concerned about all the status lights for all orders displaying "Green"? Is that normal?

[Ajeh]

Where are you seeing green?

I sorta have a lot of green status lights running about ...

[stage]

From my original post:

The other thing that I notice from the Orders detail page in the admin area is that browsing through orders going back a month or more is that the download status for all orders is green. I hadn't really paid attention before last night when I started to research this last night. But since downloads are set to expire in three days, should not the download status for those older orders be yellow?

Just wondering if this is a concern or if it's normal?

thanks,
stage

[DrByte]

Where are you seeing green?

I believe Ajeh was asking for clarification on 'where' you're seeing green.

[Ajeh]

One thing you could be looking at is this itty bitty bug on the Order when you edit it and it looks like a green dot is there next to a Download file that is actually expired ...

But I bet in then upcoming Zen Cart v1.3.8 that the ol' green dot will turn magically into a yellow dot when the Download expires ...

Some call this a, umm ... er ... unexpected feature ...

Others might call it a wee bit of a bug ...

[stage]

I believe Ajeh was asking for clarification on 'where' you're seeing green.

Ok, sorry I missed the joke :) I would certainly like to find some green :)

[stage]

One thing you could be looking at is this itty bitty bug on the Order when you edit it and it looks like a green dot is there next to a Download file that is actually expired ...

But I bet in then upcoming Zen Cart v1.3.8 that the ol' green dot will turn magically into a yellow dot when the Download expires ...

Some call this a, umm ... er ... unexpected feature ...

Others might call it a wee bit of a bug ...

Cool, a itty bitty bug I can live with :)