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  1. #1
    Join Date
    Sep 2007
    Location
    Tulsa, OK
    Posts
    3
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    Default PayPal IPN - My ZC Confirmation Email Does Not Display Product Info

    When using PayPal IPN to process orders, the checkout process goes smoothly, but the confirmation email that ZC sends to both the customer and admin does not display the product name or details in the "Products" section (see below). Additionally, the order does not appear in the Customers > PayPal IPN admin panel. It does, however, appear in the Customers > Orders panel.

    Confirmation Email:

    Code:
    Order Confirmation from Worldwide Hides, Inc.
    
    David Perini
    
    Thanks for shopping with us today!
    The following are the details of your order.
    ------------------------------------------------------
    Order Number: 5
    Date Ordered: Tuesday 04 September, 2007
    Detailed Invoice:
    https://www.worldwidehides.com/home/index.php?main_page=account_history_info&order_id=5
    
    Products
    ------------------------------------------------------
    ------------------------------------------------------
    Sub-Total: $0.01
    FREE SHIPPING! (Free Shipping Only): $0.00
    Total: $0.01
    
    Delivery Address
    ------------------------------------------------------
    David Perini
    XXX XXXXX
    Tulsa, OK    74011
    United States
    
    Billing Address
    ------------------------------------------------------
    David Perini
    XXX XXXXX
    Broken Arrow, OK    74011
    United States
    
    Payment Method
    ------------------------------------------------------
    Paypal IPN
    
    
    -----
    This email address was given to us by you or by one of our customers. If you
    feel that you have received this email in error, please send an email to
    [email protected] 
    
    
    -----
    Copyright (c) 2007 Zen Cart. Powered by Zen Cart


    SETUP DETAILS:

    Webhost: GoDaddy
    Server OS: Linux 2.4.21-27.ELsmp
    Database: MySQL 4.0.27-max-log
    HTTP Server: Apache
    Zen Cart Version: 1.3.7
    PayPal Plugin: 6513 2007-06-17 09:08:04Z drbyte

    TROUBLESHOOTING STEPS:

    1. July 17th patch for the PayPal plugin is installed. "Paypal Express Checkout" option is installed, but disabled.
    2. Email in Zen Cart and PayPal match exactly (case-sensitive).
    3. IPN in PayPal is turned ON and the URL accurately points to ipn_main_handler.php -- when visited in a browser window, ipn_main_handler.php displays "Nothing to process. Please return to the home page."
    4. "Payment Data Transfer" is set to ON and identity token accurately matches Zen Cart
    5. cURL Proxy Status is set to TRUE
    6. cURL Proxy Address is set to: proxy.shr.secureserver.net:3128
    7. ipncheck.php has been uploaded and when run, it shows:

      Code:
      Warning: fsockopen(): unable to connect to www.paypal.com:443 in /home/content/w/o/r/worldwidehides/html/home/extras/ipncheck.php on line 81
      IPN FATAL ERROR :: Could not establish fsockopen.
      Host Details = ssl://www.paypal.com:443 (110) Connection timed out
      
      Trying again without SSL ...
      
      IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY


    Logs are available via PM.

    Any assistance would be greatly appreciated -- these forums have been a lifesaver countless times!

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
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    274

    Default Re: PayPal IPN - ZC Confirmation Email Does Not Display Product Info

    1. What addons/contributions do you have installed?

    The only reason I can think of for why the details of actual products would be excluded is if some other customized code is breaking the email-generation process.

    2. Do the product details show up in the order in your Zen Cart admin ?

    If not, then I'm inclined to blame a contribution or customizations to the order process for having those details skipped entirely.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Sep 2007
    Location
    Tulsa, OK
    Posts
    3
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    0

    Default Re: PayPal IPN - My ZC Confirmation Email Does Not Display Product Info

    Thank you for the quick response!

    I have the following contribs installed:



    The products details do show up correctly under Customers > Orders. It's only in the email that they don't appear.

  4. #4
    Join Date
    Jan 2004
    Posts
    66,364
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    Default Re: PayPal IPN - My ZC Confirmation Email Does Not Display Product Info

    I'm not sure I can offer much assistance other than to suggest maybe replacing the /includes/classes/order.php with the original. I suspect that the quirky Additional Products Fields mod may be causing a conflict.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    Sep 2007
    Location
    Tulsa, OK
    Posts
    3
    Plugin Contributions
    0

    Default Re: PayPal IPN - My ZC Confirmation Email Does Not Display Product Info

    Reverting back to the original /includes/classes/order.php and shopping_cart.php worked! You were right, it apparently was directly tied to the Additional Product Fields.

    Thank you very much! The ZE confirmation emails now display the product details correctly.

 

 

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