Originally Posted by
kjoistudios
i've searched the forums but can't find anything similar... sorry if this is a repeat!
i sell downloadable products and have had absolutely no problems, with downloads, until these two situations.
Situation #1: customer has a new computer with Vista and is an earthlink customer. She is able to go through the check out process. She see's the download link and clicks on it. The "download window" pops up and she clicks to save the file. It transfers for only a few seconds and shuts down the transmission status box and she has no file. she has tried several times... i've put a test file on 4shared.com she is able to download this test file with no problems. I am able to download the same files with both IE7 & firefox on two computers in my house. other customers have successfully downloaded the same product before and after she had these problems, so i don't see how it could be on my end.... but, i don't want to go back to the customer and say, it's your problem.... any suggestions?
Situation #2: an employee who is entitled to free product via the employee coupon is able to check out successfully. But, the download links are not available to her. I have to manually change her order from 1)pending to 2)processing in order for her to be shown the download links. others are using this same coupon and have no problems. Again, stumped.
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