orders not showing up, but payment is

[replicapropscom]

2 times now, I have had customers place orders where the payment was processed but no order showed up in the database.

What could be doing this.
Im just worried that I may not catch them all.

[replicapropscom]

could this be a setting in with the maximum order totals?
Both orders were over $3k?

[Ajeh]

What payment method is being used when this happens?

[replicapropscom]

paypal e-check

[Ajeh]

What version of Zen Cart are you using and do you have errors on orders between 999.00 and 3000.00?

[replicapropscom]

1.3.7 . So far no errors. Im going to test that now though.

[Ajeh]

NOTE: the current version of Zen Cart is v1.3.7.1 and there are changes to PayPal in there ...
http://www.zen-cart.com/forum/showthread.php?t=69769

[replicapropscom]

I did not see the updates as mentioning anything about a dollar amount limit.
Could this be something else as I really hate reenstalling zencart. It occupies hours of down time.