smtp error

[pivey]

Hi,

I have moved my shop from one windows 2003 server to a new windows 2003 server and expirience some issues now.
The migration was done using Plesk integrated migration tool.

One of the issues is:
I am using an autoresponder message when customers contact me trough the shop "contact us" page.
Since this autoresponder is working well "outside" zen cart application, when sending messages trough the shop the autoresponder returns an error sending the responder message to the customer.
The original customers messages arrive fine without any error....

I expirience a bug at line
To: ">" <dimi <mail######################>


Here is the error header

Received: from XXX ([127.0.0.1]) by mydomain.eu with MailEnable ESMTP; Wed, 03 Oct 2007 13:17:04 +0200
thread-index: AcgFru1rydJS3xOQSKKsXEMQe+nWLQ==
Thread-Topic: Message from myshop
Reply-To: <[email protected]>
From: <[email protected]>
To: ">" <dimi <mail######################>
Subject: Re: Message from myshop
Date: Wed, 3 Oct 2007 13:17:04 +0200
Message-ID: <5A6640A8AF9E4349807A0EABE3CA6DA0@Dimi>
MIME-Version: 1.0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 7bit
X-Mailer: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4073

The server settings seem to be just fine
Any idea how to fix the issue as the error accours only using ZC email method

[DrByte]

To: ">" <dimi <mail######################>

Who is "dimi"? Is that the whole email address? is there a > in their email address?

[pivey]

Hello DrByte

Dimi is me......is the customer's name used in the "name" entry in contact us form.
There is no > character in the email
In my opinion, it should look like To: "<dimi>" <mail######################>

I have checked if it is a Plesk autoresponder error, but this issue happens only when using the ZC contact form.
Testing the autoresponder "outside of ZC" is working fine.

[DrByte]

< and > characters are not valid in email names.

It'd be more appropriate to use this:
"dimi" <mail######################>

[pivey]

I am not using these characters,

this is how the header arrives from the mail delivery failure message.
Dimi is the name I type to use the contact form of the shop. no special characters.

[DrByte]

What are your settings in Admin->Configuration->Email Options for these:
- Email Address (Displayed to Contact you)
- Email Address (sent FROM)
- Set "Contact Us" Email Dropdown List

[pivey]

- Email Address (Displayed to Contact you)
[email protected]

- Email Address (sent FROM)
[email protected]

- Set "Contact Us" Email Dropdown List
( I am using the same email for all )

Support <[email protected]>,
Sales <[email protected]>,
General Questions <[email protected]>,
Webmasters <[email protected]>

[pivey]

I have to note that the emails worked fine on my previous Windows VPS with Plesk
Since i switched to a dedicated server I am expirience this issue.
I have cheked all mail settings in Plesk.
The emails (from the CONTACT US page) arrive fine so far....only bug is the autoresponder mail....which does not reach the clients.

I use the autoresponder feature to have the customers know that their request has been received.

Other question: is zen cart mail function involved how the autoresponder handles the sent mail?
Because fact is that until the mail (from the shop) reaches the mail server and forwards the mail to me....is working OK.

I guess that the autoresponder service should be a PLESK related service only.....but my hosting provider has a different opinion..

[DrByte]

Zen Cart has no built-in autoresponder features.
If you're using some kind of addon to provide autoresponder services, you'll have to investigate your issues in that area.