Urgent Help Needed...Recovering from Site Crash...

[ksoup]

Urgent Help Needed....

Customers can add stuff to your cart and it looks like they log in to check out, but when they hit "check out," they go back to the log in page.

I cannot log in to the admin side of the store either.

synopsis of what had to happen to get the server back up...

cpanel tried to update the php or mysql...
tech support had to reload the cpanel and rebuild apache and php module

we are currently running versions of php 5.23 and mysql 4.0.27

Nothing was done to change the cart... it has to be in the fact that they had to reload the cpanel, apache and PHP.

Please help.....

[Ajeh]

First, try cheating ...

Edit the file:
/admin/includes/configure.php

and turn off the Enable on the secure page ...

Can you login?

If so, what are your session settings?

If not ...

Check and see if this is a session setting ...

Do a search in phpMyAdmin for all of the configuration_key from the configuration table:

SELECT * FROM configuration WHERE configuration_key LIKE '%session%'; 

You may have an issue with:
SESSION_RECREATE

Set it to: False

[Ajeh]

NOTE:

tech support had to reload the cpanel and rebuild apache and php module

Are you sure they managed your secure server right?

Do any secure pages work?

[ksoup]

Thank you for responding so quickly...

I am waiting for them to tell me when I can try the first cheat (so I don't counter act what they are working on - probably the cpanel?)

I did do the query for the sessions and the
session_recreate is false

I will get back with you as soon as I try the cheat.

First, try cheating ...

Edit the file:
/admin/includes/configure.php

and turn off the Enable on the secure page ...

Can you login?

If so, what are your session settings?

If not ...

Check and see if this is a session setting ...

Do a search in phpMyAdmin for all of the configuration_key from the configuration table:

SELECT * FROM configuration WHERE configuration_key LIKE '%session%'; 

You may have an issue with:
SESSION_RECREATE

Set it to: False

[ksoup]

still nothing...

you can see pages if you add the https, but you don't have access to the secure pages (like on the admin side)

we temporarily set the enable_ssl_admin to false ... still cannot log in to admin
same for catalog.

setting up a new account writes to the database, but you get the following error...

Warning: Invalid argument supplied for foreach() in
/home/---------/public_html/includes/templates/template_default/templates/tpl_c
reate_account_success_default.php on line 26

any thoughts? we sure appreciate your time! :)

[ksoup]

we have another store on the same server that is 1.2.7

we get the following error on that one on the homepage and the admin...

Fatal error: Call to a member function Execute() on a non-object in /home/--------/public_html/----------/includes/functions/sessions.php on line 72

[Ajeh]

Could you post, from the server, the file:
/admin/includes/configure.php

without your username and password?

[ksoup]

Sorry I keep adding on...I just keeping thinking of more things...

Are there any special PHP settings that Zen cart requires in the PHP.ini?

Grasping at straws....

[ksoup]

Could you post, from the server, the file:
/admin/includes/configure.php

without your username and password?

I edited some items on what I pasted here... If you need them, I will be happy to PM them to you.

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
define('HTTP_SERVER', 'http://store.digitalscrapbookplace.com');
// Secure webserver: eg, https://localhost - should not be empty for productive servers
define('HTTPS_SERVER', 'https://store.digitalscrapbookplace.com'); // eg, https://localhost
define('HTTP_CATALOG_SERVER', 'http://store.digitalscrapbookplace.com');
define('HTTPS_CATALOG_SERVER', 'https://store.digitalscrapbookplace.com');

// secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'true');
define('ENABLE_SSL_ADMIN', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/--admin/');
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_ADMIN', '/--admin/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');
define('DIR_WS_BLOCKS', DIR_WS_INCLUDES . 'blocks/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/home/-------/public_html/------------/');
define('DIR_FS_CATALOG', '/home/-------/public_html/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_CATALOG_BLOCKS', DIR_FS_CATALOG . 'includes/blocks/');
define('DIR_FS_CATALOG_BOXES', DIR_FS_CATALOG . 'includes/boxes/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_FILE_MANAGER_ROOT', '/home/-------/public_html/'); // path to starting directory of the file manager

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', '---username');
define('DB_SERVER_PASSWORD', '---password');
define('DB_DATABASE', '---database');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '/home/-------/public_html/cache');

[ksoup]

this is what they are currently trying...

We’re going to try downgrading php. We think with the cpanel upgrade yesterday it may have upgraded the php version to one that’s not compatible with zencart.

"We’re going to try downgrading php to version 4.4.4."