Hi all,
One of my clients has a problem with orders (2 so far, spaced over a month) getting deleted from the admin .
He says he went to update the order to shipped status and on clicking the update button, he got an IE cannot complete the connection screen and then on going back he found that the complete invoice of the order had vanished.
The order was still there in the database, though.
Anyone have any idea on what's going on...?
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2 Nov 2007, 06:18 PM #1
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invoice deleted on update of status
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2 Nov 2007, 06:21 PM #2
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Re: invoice deleted on update of status
ALSO: (forgot to ask) is it possible (easily hopefully) to restore the orders rom the database to admin?
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2 Nov 2007, 06:39 PM #3
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Re: invoice deleted on update of status
version of cart is 1.3.7
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Re: invoice deleted on update of status
If you know the order number, type it into the Order ID field on the Orders page and press Enter. This will search for the order and display it.
Then edit its status via the pulldown, and set it to a valid status. You may want to uncheck the "notify customer" box so the customer doesn't get an email about the change..
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2 Nov 2007, 09:09 PM #5
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Re: invoice deleted on update of status
mega thanks!
that got the order back!
Any idea why this order loss (or actually order display loss) would have happened?
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Re: invoice deleted on update of status
Not sure what caused the earlier update to croak.
Originally Posted by alghazn
But if it failed to set the order status to a valid number in the database, it would cause it to get skipped in the main listing..
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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