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  1. #1
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    Nov 2007
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    Default PROTX, checkout_process.html is blank when loaded

    Hey guys, we have been trying to install Protx Direct for about the last week now. We have installed it, uninstalled it, re installed it but still whenever we get right to the end of the payment on our website the /checkout_process.html page just loads up blank.

    We have turned off the SEO's to see if this makes any difference but is doesn't it still loads blank. We have Paypal running at the moment and that is fine but we need another payment method

    Has anybody had the same problem with Protx and does anyone know how to fix it any help would be appreciated !

    Thanks,

    Craig
    Craig

  2. #2
    Join Date
    Mar 2006
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    Default Re: PROTX, checkout_process.html is blank when loaded

    Quote Originally Posted by craig-heavygoods View Post
    Hey guys, we have been trying to install Protx Direct for about the last week now. We have installed it, uninstalled it, re installed it but still whenever we get right to the end of the payment on our website the /checkout_process.html page just loads up blank.

    We have turned off the SEO's to see if this makes any difference but is doesn't it still loads blank. We have Paypal running at the moment and that is fine but we need another payment method

    Has anybody had the same problem with Protx and does anyone know how to fix it any help would be appreciated !

    Thanks,

    Craig
    Hi Craig,

    I was having this problem too and solved it by installing CURL on my server. I noticed this problem after moving servers. So, it was quite easy to track down the issue. :)

    Hope this helps.

  3. #3
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    Default Re: PROTX, checkout_process.html is blank when loaded

    I've been told by the boss man that we already have curl on our server so that didn't work unfortunatly

    I discovered though that it's not just protx that is doing it but its also CC

    Paypal is fine though, but we don't just want to use Paypal

    Does anybody else have any suggestions to what this could be
    Craig

  4. #4
    Join Date
    Apr 2006
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    Default Re: PROTX, checkout_process.html is blank when loaded

    Are you sure the page is blank? There's often a helpful PHP message lurking in the HTML even if nothing shows visibly on the page.
    Kuroi Web Design and Development | Twitter

    (Questions answered in the forum only - so that any forum member can benefit - not by personal message)

  5. #5
    Join Date
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    Default Re: PROTX, checkout_process.html is blank when loaded

    Afterthought ... this might be linked to the issue that appears to be resolved by this thread.
    Kuroi Web Design and Development | Twitter

    (Questions answered in the forum only - so that any forum member can benefit - not by personal message)

  6. #6
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    Default Re: PROTX, checkout_process.html is blank when loaded

    Unfortunalty that thread didn't work, the arrow that could of been missing wasn't missing

    It's Protx Direct version 2.4.0 if that is any use to anyone out there reading

    I'm pretty sure the page is blank kuroi, I saved the page and there was no PHP in there. If I'm being a complete idiot where else can I look to see if there is PHP code there?!

    I've been through all the

    \includes\modules\pages folders that relate to the payment stages and compared them with the other sites we have that work and all the code in these is still the same.
    Craig

  7. #7
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    Default Re: PROTX, checkout_process.html is blank when loaded

    o yeah and the order isn't even coming up in the admin panel, unlike the other thread which is a bigger pain
    Craig

  8. #8
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    Default Re: PROTX, checkout_process.html is blank when loaded

    Is there somewhere that we can see the offending page (via a test account)?
    Kuroi Web Design and Development | Twitter

    (Questions answered in the forum only - so that any forum member can benefit - not by personal message)

  9. #9
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    Default Re: PROTX, checkout_process.html is blank when loaded

    www.active-batteries.co.uk

    its in test mode at the moment if you wanna have a look
    Craig

  10. #10
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    Default Re: PROTX, checkout_process.html is blank when loaded

    Happy to if you supply a test account.
    Kuroi Web Design and Development | Twitter

    (Questions answered in the forum only - so that any forum member can benefit - not by personal message)

 

 
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