Paypal payment making customers go through steps twice

[ksoup]

Customers are having a hard time checking out.....

Order of events...

Go to Shopping Cart - Click "checkout">

Step 2 of 3 - selecting PayPal as payment ....Click "checkout" >

Step 3 of 3 - Confirm...

Paypal log in screen... enter your login / review your paypal info and "continue"

Back to step 2 of 3 and have to hit "continue" AGAIN

Step 3 of 3 have to "confirm" AGAIN ... then the order is ready or complete.

[Ajeh]

Have you followed this thread and Removed all PayPal modules, Installed all PayPal modules and Removed any you are not using then configured the one that you are using?
http://www.zen-cart.com/forum/showthread.php?t=69769

[ksoup]

We were totally upgraded to 1.3.7.1... and we did the remove ... install... remove IPN then configure Express... still the same issue.

Was this fixed in 1.3.8?

Have you followed this thread and Removed all PayPal modules, Installed all PayPal modules and Removed any you are not using then configured the one that you are using?
http://www.zen-cart.com/forum/showthread.php?t=69769

[Kim]

What else to you have installed in the way of addons?

[ksoup]

We have...

UnWishlist
Current Best Sellers
Linkpoint API
Welcome Google Searcher
Social Bookmarking/Social Shopping
Email Archive Manager
Discount Preview
Checkout Candy
Better Together
Admin Password Change

I am sure there might be another couple... but cannot pull them off the top of my head.

Thank you for responding, Kim. :)

What else to you have installed in the way of addons?

[cellmonsters]

You know, I also have the same issue, where once you click on express checkout, and log in, there is a button that says continue, when you click on continue it goes back to the store back to step 2 and then step 3 for confirmation... Somehow i never recall seeing this in 1.3.7.1 since i was able to click on the pay button in paypal express checkout, now it just goes back to step 2 and 3 before the confirmation page comes up.surely it does not seem to be as Express as it should be.. i wonder what i did wrong lol.- Im running version 1.3.8

[DrByte]

You know, I also have the same issue, where once you click on express checkout, and log in, there is a button that says continue, when you click on continue it goes back to the store back to step 2 and then step 3 for confirmation... Somehow i never recall seeing this in 1.3.7.1 since i was able to click on the pay button in paypal express checkout, now it just goes back to step 2 and 3 before the confirmation page comes up.surely it does not seem to be as Express as it should be.. i wonder what i did wrong lol.- Im running version 1.3.8

That's exactly how it's supposed to work, and has since it was first added. There's nothing wrong there.

[cellmonsters]

LOl. go figure .. lol thanks for the clarification. if this is how it should work, then its all good with me.

[ksoup]

That's exactly how it's supposed to work, and has since it was first added. There's nothing wrong there.

Customers are still finding it confusing. ... conversation with customer recently who has just given up and won't purchase...

"When I complete step 2 and 3 I am being taken back to Paypal and asked for payment. I have already been along this route twice and I can't find any mention of download. It does seem strange that I have already confirmed the order through steps 1, 2 and 3, I have already paid and had confirmation that I have paid through Paypal but when I click on the return button I am being sent back to Step 1 and if I follow these through I am back to being asked to pay AGAIN.

I have cancelled my order. This is all too confusing for me. Normally, on such websites, when payment has been finalized through PayPal the shopper is returned to the download website or informed that downloads will be sent by email. A pity because I really like your stuff."

"When you come back into the store, all you have to do is confirm through step 2 and 3 and you are done.
We are sorry you are having difficulty with this. Please let us know if you have further questions."

"Hi there. Well, I tried the procedure once more and it isn't working. I go through all the steps, reach Paypal, type in my password and then have a confirmation that the purchase has been completed. When I hit the go back to shop button it takes me to my checkout list, before any "filling in" of details has been done. As far as I can see, there are no mistakes on my part. The Paypal system is telling me that it has registered the purchase but obviously it has not. I hope I will not be charged for the two attempts I have made.

I have now given up and will delete the stuff from my checkout list."


Just relaying the frustration of a customer who has given up.....

[nautijo]

Hi,

I don't know if ksoup is experiencing the same problem as we're experiencing with our store. We currently have Zencart v1.3.8a installed and I'm testing the Paypal Express Checkout using the sandbox. I currently don't have any installed tools.

I think the problem only occurs when you login to a Zencart account before you do a checkout and Express Checkout: Require Confirmed Address is set to Yes. It loops back to 2 of 3 (Payment Information) after you login to Paypal and click on Continue and asks for payment AGAIN.


Here's what happens:

Express Checkout: Require Confirmed Address is set to Yes

1. Login to a Zencart Account
2. Select an Item and click on Checkout
3. Step 2 of 3 - Payment Information - Select Paypal as Payment Method, click Continue Checkout
4. Step 3 of 3 - Order Confirmation - Click on Confirm
5. Login to Paypal - then click Continue
6. It goes back to #3 (Step 2 of 3 Payment Information), WHICH STILL SHOWS the Payment Method section, and you start all over again.

If I don't login to a Zencart account or if Express Checkout: Require Confirmed Address is set to No, I don't have any problems.

Here's what happens:

Express Checkout: Require Confirmed Address is set to No

1. Select an Item and click on Checkout
2. Step 2 of 3 - Payment Information - Select Paypal as Payment Method, click Continue Checkout
3. Step 3 of 3 - Order Confirmation - Click on Confirm
4. Login to Paypal - then click Continue
5. It goes back to #2 (Step 2 of 3 Payment Information), WITHOUT the Payment Method section, click Continue Checkout
6. Step 3 of 3 - Order Confirmation - Click on Confirm
7. Checkout Success!