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  1. #1
    Join Date
    Sep 2007
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    Default Blank screen on checkout-payment after upgrading to 1.3.8

    I have just upgraded the first of a few sites to be done (1.3.7.1 > 1.3.8). The site isn't live as it is still being developed.

    After upgrade I have a white screen on checkout_payment, I thought this would be the ceon_manual_card contribution throwing up an error but after removing this and using cod I still get a white screen?

    Has anybody else seen this?

    Contributions installed...
    Ceon Manual Cards
    Edit Orders
    Image Handler 2.0
    Better Together

  2. #2
    Join Date
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    It seems the culprit is the better together contribution, with this removed everything seems to be functioning...

  3. #3
    Join Date
    Sep 2004
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    I have the same problem upon upgrade - BLANK SCREEN on Checkout Payment and do not have those mods.


    www.cybermidi.com/catalog


    Please HELP

  4. #4
    Join Date
    Sep 2007
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    What have you got in Admin > Modules > Order Totals?

  5. #5
    Join Date
    Sep 2004
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    COD Fee ot_cod_fee
    Discount Coupon ot_coupon 200
    Group Discount ot_group_pricing
    Gift Certificates ot_gv 840
    Low Order Fee ot_loworderfee 400
    Quantity Discount ot_quantity_discount
    Shipping ot_shipping 325
    Sub-Total ot_subtotal 100
    Tax ot_tax 300
    Total ot_total

    I guess the only "mod" would be QUANTITY DISCOUNTS, but I tried disabling that and still the BLANK SCREEN

  6. #6
    Join Date
    Jan 2004
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    274

    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    If you simply "view" all three Modules pages in the admin, and then go back to the storefront, do things work correctly?
    - Payment
    - Shipping
    - Order Total

    If not, please list all the addons/contributions used on your site, and which Zen Cart version you're upgrading from.

    Remember, the upgrade instructions tell you to remove and re-install all shipping and payment modules affected by the upgrade.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
    Join Date
    Sep 2004
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    After removing QTY Discounts and getting the blank screen, I refreshed the page and now the page appears.

    It appears the culprit is QTY DISCOUNTS. I really need that mod to work though.

    thanks

  8. #8
    Join Date
    Jan 2007
    Posts
    41
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    1

    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    Seconded - Just disabled the Quantity Discount module - checkout_payment now works. No errors flashed up in the apache logs

  9. #9
    Join Date
    Jan 2007
    Posts
    41
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    Just found this RE: Quantity Discounts - swguy has released a patch

    http://www.zen-cart.com/forum/showth...ntity+discount

  10. #10
    Join Date
    Aug 2006
    Posts
    231
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    Default Re: Blank screen on checkout-payment after upgrading to 1.3.8

    I don't have that module installed, and yet am getting the same error.

    I get to page 3, Order confirmation. And when I click the continue button, I get nothing but the black screen.

    The only modules I have installed are the ez populate and and the user tracker. (and one theme)

    everything is basically straight up Zen Cart with some cosmetic changes (mostly in the language files, i.e. changing "Model" to "SKU #"

 

 
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