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  1. #1
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    Default Blank screen on database-upgrade step

    I'm having an issue on two different sites. I click "Upgrade Database" and get a blank screen. I tried the .htaccess fix posted elsewhere but it must not apply to this particular problem.

    Both carts are 1.3.7 currently. It's hanging at this URL:


    /zc_install/index.php?main_page=database_upgrade


    Any ideas would be great. Thanks!
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    "Every child comes with the message that God is not yet discouraged of man" --Tagore

  2. #2
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    Default Re: Blank screen on database-upgrade step

    What's the URL to zc_install for one of the sites?
    Are they both on the same server?
    Have you tried re-uploading the full zc_install folder, just in case some files got missed?
    Do you have access to your server's errorlog? Is there an error being reported there when the blank page happens?
    In your /cache folder will be a zcInstall log file. Can you post its contents here?
    .

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  3. #3
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    Default Re: Blank screen on database-upgrade step

    I am working with two different carts/hosts. This particular one is BlueHost, here's the log file:

    URL:
    http://www.oneofakindbylexi.com/shop/

    LOG FILE:

    Code:
    ---------------
    Dec 10 2007 9:37 -- inspect
    System Inspection Results: 
    ------------------------------
    NA: Webserver => Apache/1.3.39 (Unix) mod_fastcgi/2.4.2 mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.30 OpenSSL/0.9.7a PHP-CGI/0.1b
    NA: HTTP Host => www.oneofakindbylexi.com
    NA: Path_Translated => /home/*****/public_html/shop/zc_install/index.php(SCRIPT_FILENAME)
    NA: Real Path => /home/*****/public_html/shop
    NA: Server Free Disk Space => 99.59 GB
    NA: PHP O/S => Linux
    WARN: PHP API Mode => cgi-fcgi
    NA: PHP Max Execution Time per page => 30
    OK: Register Globals => OFF
    OK: MySQL Support => ON
    OK: MySQL Version => 4.1.22-standard-log
    OK: PHP Version => 4.4.7
    OK: PHP Safe Mode => OFF
    OK: PHP Sessions Support => ON
    OK: PHP Session.AutoStart => OFF
    OK: PHP session.use_trans_sid => OFF
    OK: Current SQL Cache Folder => /home/*****/public_html/shop/cache-->Writeable
    OK: Suggested SQL Cache Folder => /home/*****/public_html/shop/cache
    OK: PHP magic_quotes_runtime setting => OFF
    OK: PHP magic_quotes_sybase setting => OFF
    OK: PHP GD Support => ON
    OK: GD Version => GD bundled (2.0.28 compatible)
    OK: PHP ZLIB Compression Support => ON
    OK: PHP OpenSSL Support => ON
    OK: PHP cURL Support => ON
    OK: CURL NON-SSL Capability => Okay
    OK: CURL SSL Capability => Okay
    OK: PHP Upload Support => ON upload_max_filesize=2M; post_max_size=8M
    OK: PHP Upload TMP dir => 
    NA: PHP include_path => .:/usr/lib/php:/usr/local/lib/php
    NA: PHP SMTP destination => localhost
    NA: PHP sendmail path => /usr/sbin/sendmail -t -i
    NA: PHP sendmail 'from' => 
    OK: PHP open_basedir restrictions => 
    WARN: PHP Output Buffering (gzip) => OFF
    OK: PHP FTP Support => ON
    OK: PHP XML Support => ON
    OK: PHP Session.Save_Path => /home/*****/public_html/shop/cache-->Writeable
    OK: includes/configure.php => Writeable
    OK: admin/includes/configure.php => Writeable
    OK: cache => OK 777 read/write/execute
    OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
    OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
    OK: media => OK 777 read/write/execute
    OK: pub => OK 777 read/write/execute
    OK: admin/backups => OK 777 read/write
    OK: admin/images/graphs => OK 777 read/write/execute
    PHP Extensions compiled: xslt, xml, tokenizer, standard, sockets, session, pspell, posix, pgsql, pdf, overload, mysql, mhash, mcrypt, mbstring, imap, iconv, gettext, gd, ftp, exif, domxml, curl, ctype, calendar, bcmath, zlib, pcre, openssl, Zend Optimizer
    ------------------------------
    
    
    ---------------
    Dec 10 2007 9:38 -- database_setup1
    Installer - Page: database_setup -- collected information: Array
    (
    [language] => english
    [DIR_FS_SQL_CACHE] => /home/*****/public_html/shop/cache
    [is_upgrade] => 1
    [DB_TYPE] => mysql
    [DB_PREFIX] => 
    [DB_SERVER] => localhost
    [DB_SERVER_USERNAME] => **********
    [DB_SERVER_PASSWORD] => *****
    [DB_DATABASE] => **********
    [STORE_SESSIONS] => db
    [USE_PCONNECT] => 
    [SQL_CACHE_METHOD] => none
    )
    This line "WARN: PHP API Mode => cgi-fcgi" -- I'm sorry, I don't know what that means. I'm reading about it but don't know how to fix it. Is it something in cPanel?

    Thanks!!

    ** I also turned the GZip ON after this log file. **
    Last edited by wittymom; 10 Dec 2007 at 07:58 PM. Reason: Added info Re:Gzip
    Mommy Haven Forum for Women
    http://www.mommyhaven.com/

    "Every child comes with the message that God is not yet discouraged of man" --Tagore

  4. #4
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    Default Re: Blank screen on database-upgrade step

    You likely don't need to worry about the cgi message.

    I find most often that the blank-screen phenomenon happens when mistyping the admin username/password when attempting to do the upgrade.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: Blank screen on database-upgrade step

    Quote Originally Posted by wittymom View Post
    Both carts are 1.3.7 currently. It's hanging at this URL:

    /zc_install/index.php?main_page=database_upgrade
    Quote Originally Posted by DrByte View Post
    I find most often that the blank-screen phenomenon happens when mistyping the admin username/password when attempting to do the upgrade.
    I found the bug ...

    /zc_install/includes/classes/installer.php
    lines 648 and 651 say this:
    Code:
              $zc_install->setError(ERROR_TEXT_ADMIN_PWD_REQUIRED, ERROR_CODE_ADMIN_PWD_REQUIRED, true);
    but it should be this:
    Code:
              $this->setError(ERROR_TEXT_ADMIN_PWD_REQUIRED, ERROR_CODE_ADMIN_PWD_REQUIRED, true);

    NOTE: THIS FIX IS INCLUDED IN v1.3.8a
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
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    Default Re: Blank screen on database-upgrade step

    Trying to get from 1.2.6 to 1.3.8. I just made those changes as I was getting the blank screen, and now the blank screen says:


    in:
    [select admin_id, admin_name, admin_pass from zen_admin where admin_name = 'admin']

    Really, should I just start again?

 

 

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