Can't log into Zen Cart after server move

[bobonov]

We recently moved our server and all is working well except I can't log into the administration area. I tried https://www.zen-cart.com/tutorials/index.php?article=2 to add a generic "Admin/admin" and log in with that but it returns "You entered the wrong username or password." When I log in with our username / password that worked, it returns no error message at all but spits me out at the same login screen. We normally use SSL but when I disable SSL_ADMIN, it does the exact same thing. The version of Zen Cart we use is 1.2.7 (planning on upgrading within the next few days). Should I just upgrade now and then try fixing the admin problem or is there something I can do before upgrading? Thanks in advance.

[Ryk]

Zen Cart v1.2.x and earlier are PHP 4.3-compatible and probably operate on PHP 5 fine; however, it's important to note that they will not work on MySQL5 (typically installed alongside PHP 5) without extensive code modifications.

And your new server is running ... ?

[bobonov]

Running is one word for it...the site appears to be running but I can't log in to the admin area and items can't be placed in the shopping cart. Other than that it works great. Anyway, I'll try upgrading in the morning (already have a 1.3.8 template ready on a test server).

[DrByte]

I believe the "running" reference above was intended to be a question about which PHP version your server is running.

I can't log in to the admin area and items can't be placed in the shopping cart.

Both are symptomatic of problems related to starting a "session" in PHP.
This is often a result of session support being disabled or misconfigured, or of cookies not being set to the correct domain name to match your site (or not set at all).
FAQ: https://www.zen-cart.com/tutorials/i...hp?article=281

[bobonov]

Ah, that's what I get for being tired...server is running 5.0.38-Ubuntu_0ubuntu1.1 for mySQL and PHP Version 5.2.1 (on Ubuntu, if you couldn't tell). Also, I'm having problems running the new zc_install for 1.3.8...when I go to it, the page displays nothing, even when i "force" it by going to that /index.php

Also, test server is running mySQL 5.x and PHP Version 5.2.3 on Vista.

[DrByte]

I'm having problems running the new zc_install for 1.3.8...when I go to it, the page displays nothing, even when i "force" it by going to that /index.php

What's in the /cache/zcInstallxxxxx.log log files? Can you zip and attach or post a link to them?

[bobonov]

I'm pretty sure it's just a result of me not copying everything I was supposed to copy. I'll mess around with it for a bit and if I'm still having problems, I'll let you know. Thanks for all the help, by the way.

[Manderhez]

Hello I also recently changed servers and I am having problems...

I was getting this message when I was doing a test order: "[FONT=&quot]Email Error: SMTP Error: Could not connect to SMTP host." Before I was about to change my email settings I logged out & clicked on "resend password" & it the password has not been sent to me and my old one is not working...

I need to get back into my Zen Card admin area ASAP.

Please help me.

Thanks.
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[DrByte]

See the FAQ link in the first post in this thread.

[Manderhez]

See the FAQ link in the first post in this thread.

Thanks.

My partner & I tried following the steps in this link https://www.zen-cart.com/tutorials/index.php?article=2 and it did not work.

We are still unable to log in...

Is there another alternative?