Realex RealDirect Payment Module.

[schwdhry]

Hi Everybody,

I have Googled, read through the forum, but has anybody faced this error message:

"Please contact the merchant whose goods or services you are purchasing and give the error message below.

Error 508
Invalid characters in product id - please use only A-Z a-z 0-9 _ - . , + @"

Can anyone please help me what is the course of action here and and how to proceed?

Mighty grateful if someone can help here!
Thanks,
Sandeep

[SteveHale]

Sandeep

Please give the URL to your site

Please also give the product name, id or SKU code of the item that is causing the issue for you.

Regards

Steve B

[A-Z Tuning]

Hi i need help wit my website, I am using realex with zencart and its not showing up new orders soes anyone know what it could be,
Thank you
Barry

[kobra]

A-Z Tuning,
When you reply - scroll up and read posting tips and answer the questions

What you have posted is like saying I have a problem - can you guess what it is

[SteveHale]

Hi i need help wit my website, I am using realex with zencart and its not showing up new orders soes anyone know what it could be,
Thank you
Barry

A-Z Tuning

As Kobra says the forum requires MUCH more information of your problem.

BUT here is what is meant to happen:-

1. Customer places order and goes to checkout
2. If you have installed the Realex module properly your customer will see Realex as an option to pay. Like this:-



3. Once customer picks this payment method and then confirms the payment they will be taken away from your site to the Realex payment portal, where you should have a template you have given Realex to upload with a landing URL for when their site returns the customer after a successful payment, or not.

If you have installed the module properly this will all work BUT you have to give Realex various bits of information AND you must make sure that the before_process.php file is in the route folder of your store.

Don't expect the module to work if these bits of information are not working.

If you want to see how the process works go to this site and follow the order process through to see how it operates: thefriendlylifestylestore.co.uk.

Also you can call the Realex Technicians in Ireland and they will help you, some of them are experienced enough in php to help if you are having problems with setting up the before_process.php file and the realex.php file (this latter file has to have your merchant account name and shared secret).

The realex.php file (in ./includes/modules/payments/) contains a section with this in it:-

-----
//Replace these with the values you receive from Realex Payments
$merchantid = "merchantname";
$secret = "sharedsecret";
$account = "accountname";
-----

If you want their tel number send me a separate email.

Cheers

Steve B

[Woody619]

Hi all,
I'm trying to get Realex module to work with my site www.trugrow.co.uk v1.5.1

At end of checkout I'm getting Error 508
Invalid characters in product id - please use only A-Z a-z 0-9 _ - . , + @"

I've tried checking out with many different products.

A Realex Integration and Support Analyst has been helping to try and resolve the issues, nothing yet is working.

Setup account internet, Merchant ID trugrow, Shared Secret, Transaction Currency GBP, Payment Zone and confirmed correct with support.

I'm using http://www.trugrow.co.uk/before_process.php

Wondering if anybody else can see whats wrong here please?
Steve

[SteveHale]

Hi all,
I'm trying to get Realex module to work with my site www.trugrow.co.uk v1.5.1

At end of checkout I'm getting Error 508
Invalid characters in product id - please use only A-Z a-z 0-9 _ - . , + @"

I've tried checking out with many different products.

A Realex Integration and Support Analyst has been helping to try and resolve the issues, nothing yet is working.

Setup account internet, Merchant ID trugrow, Shared Secret, Transaction Currency GBP, Payment Zone and confirmed correct with support.

I'm using http://www.trugrow.co.uk/before_process.php

Wondering if anybody else can see whats wrong here please?
Steve

Steve

I tried to buy a 6" Clip Fan from your site @£9.99.

You are not showing product codes on your site but if the code is: 6" Clip Fan, this may be where your problem is.

Really your product codes should be as simple as possible and in this case something like: 6INCFAN, or 6INCHCLIPFAN, or similar. What we do on our site is use codes that tell my staff who the supplier is. So if we were to sell the same fan it would be:-

ELEC-6INCHCLIPFAN (Electrovision 6 Inch Clip Fan)

Maybe you should check your product codes?

Also, just as an aside, £6.95 shipping for such a small item would certainly put me off buying this particular item from you. Maybe you should have staged shipping for various items? You can do this by installing the Royal Mail shipping module.

Cheers

SteveB

[Woody619]

Thank you for your reply and help Steve,

For the clip fan I have changed the Products Name:6 Inch Clip Fan and added a Products Model:6INCHFAN

but this don't work for me, still get the 508 error

tried the same on the ph test kit, still error 508

Steve

[Woody619]

Just took a look at product id in phpmyadmin and all id's are 3 digit numbers, nothing else.

Steve

[Woody619]

Managed to fix this problem. It was our store name with invalid characters[FONT=Calibri, sans-serif], [/FONT]had a ':' in name.

Still have errors but that one is fixed.

Steve