Login as Customer module [Support Thread]

[shocker]

thanks for your help. I have another question if you could help me with this. when I log into various customers accounts I am getting the same cart. A potential customer left an item in her cart without either deleting it or carrying out the full transaction. I am seeing this item when I click on the cart of all customers. Why is this.

A customer has recently processed an order which is now not showing up on her account and the email I received from paypal reads only that it is a store receipt without details of the item purchased. I thought that by installing this module that I could trace this but all I am getting is the item which was left in another person's cart.

Can anyone help?

I've yet to experience this problem. I can't attempt to duplicate it because I have another problem with the Login as Customer module.

[shocker]

I've yet to experience this problem. I can't attempt to duplicate it because I have another problem with the Login as Customer module.

I've just noticed this problem too. I'm not sure when this started happening. Does anyone know about his.

Sorry, Findl16, I don't know what to say about the problem with PayPal.

[kburner]

I am trying to get this module to work. I loaded Add customers from admin login and seems to be ok. I was able to add a customer. But not a new order.

I then loaded alac 2.0 for Zencart version 3.8 for the master password. I tried to winmerge admin/customer.php and getting this error.

Parse error: syntax error, unexpected T_CASE in /home/xxx/xxx/admin/customers.php on line 1317

There is nothing on line 1317 of customers.php file.?? and now I can not get into admin area of customers.

Kim

[kburner]

I am trying to get this module to work. I loaded Add customers from admin login and seems to be ok. I was able to add a customer. But not a new order.

I then loaded alac 2.0 for Zencart version 3.8 for the master password. I tried to winmerge admin/customer.php and getting this error.

Parse error: syntax error, unexpected T_CASE in /home/xxx/xxx/admin/customers.php on line 1317

There is nothing on line 1317 of customers.php file.?? and now I can not get into admin area of customers.

Kim

Can anyone help? I know it has something to do with the admin/customers.php file. I have modified customer file and when I re-load it. I get customers back instead of parse error. But do not have place order button. I am wondering if something to do with winmerge?
Kim

[divaboutiques]

I'm having the same problem

But my problem is Ive had this add on "Admin Login as Customer" & "Master Password", but recently now i can't log in for a customer who have soemthing in there basket, I can only login with customer who have already placed a order.

I am trying to find out why I can't log in as a customer when who haven't placed a order?

[Shane78]

Was hoping to use it as I need this feature but the last few pages of support request don't get any replies. Also of the authors sites, one is a dead link and the other is 'down for maintenance'.

Is this a defunct add-on?

[DivaVocals]

Was hoping to use it as I need this feature but the last few pages of support request don't get any replies. Also of the authors sites, one is a dead link and the other is 'down for maintenance'.

Is this a defunct add-on?

Can't answer for the defunct part.. (haven't checked the authors site..) But I do know I have this module in use on one client's site with no issues whatsoever.. Just backup, use Winmerge or Beyond Compare to merge any core files, and you should be fine.. JMHO

[Shane78]

Hi DivaVocals,

Can i pick your brain?...

I installed Encrypted Master Password v 1.2, then installed Admin Login AS Customer 2.0 (With out Master Password as i already have encrypted Master Password Installed).

everything seems fine....

just checking that this is how its supposed to work.

admin> Customers > customers
then select a customer..
click 'place order' button

This opens a new tab displaying a screen saying "are you sure you want to sign in as CUSTOMERS NAME", I then click the 'place order' button.

that takes me to the log-in screen, this screen displays an error message "Error: Sorry, there is no match for that email address and/or password." I then have to manually enter the master password... and then im logged in.

Is that how it is supposed to work?.. with the 'no match for email error' so i manually enter the master password?

Cheers
Martin

Can't answer for the defunct part.. (haven't checked the authors site..) But I do know I have this module in use on one client's site with no issues whatsoever.. Just backup, use Winmerge or Beyond Compare to merge any core files, and you should be fine.. JMHO

[Shane78]

Hi,

did you ever find out what was causing this problem and if so, did you get it fixed?

I have had a little look at your site, i really like it!! There is a feature you have that i would like to recreate but i dont know how i would go about it.

It is your 'Shop By Products' side box...
how did you do that?

any help/advice more than welcome.
Cheers
Martin

I'm having the same problem

But my problem is Ive had this add on "Admin Login as Customer" & "Master Password", but recently now i can't log in for a customer who have soemthing in there basket, I can only login with customer who have already placed a order.

I am trying to find out why I can't log in as a customer when who haven't placed a order?

[DivaVocals]

It's been a minute since I used this mod so I would have to login to the client's test site and test and report back my findings.. I can tell you that the only reason we installed this mod in the first place was to complete a number of incomplete orders.. I don't think the client has used the module since the initial install/use.

(let me explain) The site I used this mod on had some sort of PayPal IPN glitch where the order would get through to PayPal, but show as an incomplete order in the store.. So the client would get IPN notifications and PayPal payments notifications for orders that did not exist in the store. (The order was showing in the customer's account as an unpaid/incomplete order.) So I used this module to login as the customer and "finish" the incomplete order so that there was an order to match to the PayPal payment received (and more importantly so that the client knew what had been ordered)..

Hi DivaVocals,

Can i pick your brain?...

I installed Encrypted Master Password v 1.2, then installed Admin Login AS Customer 2.0 (With out Master Password as i already have encrypted Master Password Installed).

everything seems fine....

just checking that this is how its supposed to work.

admin> Customers > customers
then select a customer..
click 'place order' button

This opens a new tab displaying a screen saying "are you sure you want to sign in as CUSTOMERS NAME", I then click the 'place order' button.

that takes me to the log-in screen, this screen displays an error message "Error: Sorry, there is no match for that email address and/or password." I then have to manually enter the master password... and then im logged in.

Is that how it is supposed to work?.. with the 'no match for email error' so i manually enter the master password?

Cheers
Martin

You should probably create a new topic with this question or PM it so that this post doesn't get off topic..

I have had a little look at your site, i really like it!! There is a feature you have that i would like to recreate but i dont know how i would go about it.

It is your 'Shop By Products' side box...
how did you do that?

any help/advice more than welcome.
Cheers
Martin