ALERT: PayPal Direct Payment Error ( <!-- -->)

[stagebrace]

Yesterday I also got the "address incorrect" message along with the 500 Internal Server Error message in the log file. But in fact the address was correct. The order went through properly on the third try. Also refunding payment. A note on refunding the payment. If you have the payment set to authorize only, be sure to capture the payment and then refund it. Other wise PayPal will dock you 30 cents.

[SoapyGirl]

Ah. I just viewed the logs. I also got the 500 Internal Server Error.

Am I correct in thinking this is a PayPal problem and not a Zen problem?

[stagebrace]

I am not smart enough to determine who or what needs repaired. I do recommended creating an issue at PayPal Merchant Technical Support, https://ppmts.custhelp.com
As this what what I have done. I hope Tick has done the same.

[pcc]

stagebrace

Linked our original message: http://www.zen-cart.com/forum/showthread.php?t=83784 on the issue

Chad

[Tick]

After looking through the logs posted by Stagebrace, it appears we two issues (three, if you take into account the 1 normal failure in his logs).

1. The normal failure was generated by a "Gateway Decline" message, which should not have been processed on PayPal's end. In this case Zen responded appropriately by taking the customer back to checkout_payment.
2. The other error was PayPal returning a success, but no transaction id being given (at least not showing up in the logs). Zen failed to generate an order because it did not have a transaction id to associate with it.
   That could be considered a bug in Zen, as the cart did not properly validate the response returned from PayPal. (In Zen's defense, that situation should never occur.) There is also a possibility that PayPal did return a transaction ID and Zen didn't parse it correctly and therefore ignored it. The logs don't contain enough information to say.
3. The last issue is the one I was experiencing. Paypal returning a HTTP error, but processing the payment. That has stopped for the time being [knock wood].

I can't comment on issue #2. I've never experienced it, so I can't say whether it's on the Zen side or PayPal side. On an optimistic note (well, kinda) it doesn't appear to be the same issue discussed in the PayPal forum. In the forum, PayPal was declining the authorizations but still placing a hold on the funds. Presumably, PayPal was returning an error number to those other people so their carts acted appropriately.

Issue #3 is most certainly a PayPal problem and they should fix it.

I realize that was of no practical help , but hopefully provides some clarification.

Is anyone still getting 500 errors from PayPal?

Is anyone else getting blank transaction ID's returned from PayPal?

[SoapyGirl]

We received a response from our PayPal support ticket which was submitted Saturday evening (1-26):

We have been experiencing issues with Internal Server Error when
attempting to process payments using PayPal endpoints containing
"3t". Although this error is being thrown, the actual payments are
being processed accordingly on the backend.

I do apologize for the inconvenience and we are in the process of
resolving this issue.

Please visit http://www.pdncommunity.com/blog?blog.id=mts_updates
for details on this issues resolution.

You can also expect a notification from us when this issue is resolved.

I appreciate your patience.

[SoapyGirl]

The customer has notified me that as of 7:30 pm tonight (Jan 28) he has not yet received the refunds. I have submitted a response to the support ticket to ask for clarification on the status of the refunds.

I can see no reason why the card was charged automatically but it takes days for a refund to go through. This is total b.s.

[stagebrace]

I got an update on my question,
"Why would PayPal send a Transaction ID and Error in the same response?"

Answer:
It is theoretically possible to receive an error code and a transaction ID, if the value of ACK is "SuccessWithWarning". Basically, in this case, a non-fatal error has occurred and the transaction has processed; however, we still want to make sure that your software receives notification of the error.

Michael
PayPal, an eBay company

[ADA1981]

Has anyone found a solution (or hack) to fix this issue? We are getting these all the time. I'd say every other order is being billed to paypal -- often multiple times, but no record in our ZenCart.

Is there something we could modify in the form being filled out? Include a javascript form checker to make sure everything is correct?

Really annoying! Would love ideas here of what anyone has been able to do! Please follow up if you fix your issue so others can learn!

[newbey]

I had the same problem and decided to remove the PayPal Website Payments Pro module. Complete disaster in my book. Not sure where the problem lies, but it doesn't work well enough for production IMHO.

Thought the problem was completely gone until last week, but I had the same error message without the new module installed. This is the email error notification I received from PayPal (even though transaction was approved):
ALERT: PayPal Express Checkout Error (10415)
10415 Transaction refused because of an invalid argument. See additional
error messages for details. - A successful transaction has already been
completed for this token.
In this case, my customer thought the transaction was declined and used an alternate payment method.

I would like to begin using the new PayPal module, but at this point it doesn't seem to work 100% of the time. If it would help resolve the issue, I think I can dig up the details of the log.