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  1. #1
    Join Date
    Jan 2008
    Posts
    16
    Plugin Contributions
    0

    Default Forgotten Password Email

    I just went live with my store and I have a customer who is having password trouble. She had items in her cart, logged out, and tried to log back in but received a message stating her email address wasn't being recognized.

    She clicked on 'forgot password' but did not receive an email with a new password.

    Is this email automatically generated or should I have set it up somewhere? I can't seem to find anyplace to do so.

    I tried to get a new password email generated using my own email address and didn't receive anything either, so I must have something set up wrong somewhere but I cannot figure out what. And I cannot find anyplace to reset the customer's password from my end.

    I'd appreciate any help you can give me!

    deanna

  2. #2
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,852
    Plugin Contributions
    2

    Default Re: Forgotten Password Email

    Couple of mods in downloads section may help.. i.e.
    http://www.zen-cart.com/index.php?ma...roducts_id=190
    Dezina ZenCart Templates
    Please do not PM for support queries..Post in forums..help others

  3. #3
    Join Date
    Jan 2008
    Posts
    16
    Plugin Contributions
    0

    Default Re: Forgotten Password Email

    Thank you very much!

    deanna

  4. #4
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,852
    Plugin Contributions
    2

    Default Re: Forgotten Password Email

    No problem..glad to help out
    Dezina ZenCart Templates
    Please do not PM for support queries..Post in forums..help others

  5. #5
    Join Date
    Jul 2007
    Posts
    74
    Plugin Contributions
    0

    Default Re: Forgotten Password Email

    Wait. Did this solve Deanna's problem? Deanna are you still on this thread?

    I checked out the mod, but I'm having the same core problem -- forgotten email password not getting sent (received) -- and since I know this works in a normal ZenCart install (and since I'm not having any other problems with email), it doesn't seem like a mod should be necessary.

    There is a newer thread on this issue. Whatever I discover I will post there.
    http://www.zen-cart.com/forum/showthread.php?t=99158

    --Tim

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR