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  1. #1
    Join Date
    May 2005
    Posts
    19
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    Default Customer's seeing other users' data in forms

    Hi,

    We've had several reports from customers that they are seeing other customers' information pre-filling their forms when they try to order.

    "Unfortunately, during the check-out process at the point of entering my credit card info there was another person's name, Robert LASTNAME's, in the field."

    Any idea what could be causing this?

    Thanks!

  2. #2
    Join Date
    Jun 2003
    Location
    Newcastle UK
    Posts
    2,896
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    2

    Default Re: Customer's seeing other users' data in forms

    When it appears that other peoples data is populating some forms there are a couple of things you should check.

    1) Is the person using a shared computer. (either at home or a public space computer)

    2) If you are on a shared server,
    2a) Are you using files to store sessions, and if so what is the directory that is set to store session (defined in your includes/configure.php)

  3. #3
    Join Date
    May 2005
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    19
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    Default Re: Customer's seeing other users' data in forms

    No, not on a shared computer.

    The site is on a dedicated machine, and define('STORE_SESSIONS', 'db');

    Is there anything else it could be?

  4. #4
    Join Date
    May 2005
    Posts
    19
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    Default Re: Customer's seeing other users' data in forms

    We're also getting emails from customers through Zen Cart but with the wrong "From" info.

  5. #5
    Join Date
    Oct 2006
    Posts
    5,477
    Plugin Contributions
    11

    Default Re: Customer's seeing other users' data in forms

    I no longer provide installation support on forum for all my modules. However, if there are real bugs with the modules please feel free to contact me

  6. #6
    Join Date
    May 2005
    Posts
    19
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    0

    Default Re: Customer's seeing other users' data in forms

    I have the Recreate Sessions setting set to True.

    Is there anything else I can do?

 

 

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