Results 1 to 3 of 3
  1. #1
    Join Date
    Jun 2004
    Posts
    184
    Plugin Contributions
    0

    Default Missing Order - Well I Can't Find It!

    Hi!

    I just received a PayPal Payment which appears to be a payment from my store.

    It says on the PayPal Transaction Detail (on the PayPal site) Customer ID and the zenid=.................................. so I'm guessing it came from Zen.

    The customer is an existing one, so I installed the Master Password contrib and had a look and the customer has placed just one order over a week ago which has been shipped.

    The customers cart is empty - no orders are appearing under her name (apart from the one mentioned).

    How can I look up what she may have ordered, and what may have happened.

    Ernie

  2. #2
    Join Date
    Jun 2006
    Posts
    35
    Plugin Contributions
    0

    Default Re: Missing Order - Well I Can't Find It!

    This is a paypal IPN issue. every now and then paypal doesnt tell your cart they have received the money so release the order.

    Im not sure how to find the original order,
    I have been issueing a gift certificate to them so they can check out again, and not have to pay again...

    It just happens every now and then, I hope paypal fixes it soon.

  3. #3
    Join Date
    Jun 2004
    Posts
    184
    Plugin Contributions
    0

    Default Re: Missing Order - Well I Can't Find It!

    Hi:

    Thanks for the reply. I used the `Master Password' contribution to log in as the customer but the shopping cart was empty.

    I thought the shopping cart should still have the items in there - I've emailed the customer but still waiting to hear back. A bit embarrassing saying Thanks for your order, but uhm what did you buy?

    Ernie

 

 

Similar Threads

  1. HEADING_TITLE - Can't find missing language define
    By dgent in forum Templates, Stylesheets, Page Layout
    Replies: 2
    Last Post: 5 May 2012, 12:47 PM
  2. order e-mail to manufacturer as well as admin
    By austy25 in forum General Questions
    Replies: 3
    Last Post: 10 Sep 2007, 06:43 PM
  3. Can't Find Order in Admin
    By johnd in forum Managing Customers and Orders
    Replies: 13
    Last Post: 11 Jun 2007, 01:55 AM
  4. Struggling: Can't find the Purchase Order Module
    By synaptech in forum Addon Payment Modules
    Replies: 5
    Last Post: 2 May 2007, 01:38 PM
  5. looking for a purchase/stock order mod, can't find, do I need to make?
    By heyitsme_23 in forum All Other Contributions/Addons
    Replies: 0
    Last Post: 19 Jul 2006, 05:47 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR