There sem to be many live help add ons to Zen Cart.
I would be nice to get user experiences on the different add-ons.
For me the main importance is that it is FREE and I mean totally free and not free as limited version.
I also like that customer is not reguired to have skype account.
Prefer also tool to be simple at customer side.
Here are the Live Help add on that I found:
I copy pasted their descriptions below.
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LIVE HELP
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PHP Live! - COMMERCIAL
http://www.zen-cart.com/index.php?ma...roducts_id=526
PHP Live! enables live help and live customer support communication directly from your website. With PHP Live!, you can provide one-on-one chat assistance in
real-time, answer visitor questions and add that extra human touch to your website.
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SHINE Live Help Sidebox - FREEWARE
http://www.zen-cart.com/index.php?ma...roducts_id=439
http://www.sugarforge.org/projects/shinelivehelp/
Sidebox for SHINE Live Help. Live Support for your website that integrates easily with SugarCRM.
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Crafty Syntax Live Help Sidebox - OPEN SOURCE
http://www.zen-cart.com/index.php?ma...roducts_id=188
A sidebox which allows use of Crafty Syntax Live Help with Zencart. Option to pass the Zencart customer name to CSLH chat session.
Crafty Syntax Live Help (CSLH) is an open source live support solution
that helps customer support with live help functionality that can be
proactively pushed to visitors to your site or requested by the consumer.
Crafty Syntax includes a large range of features to allow multiple
operators, multiple departments and multiple languages to be used.
Crafty Syntax Live Help is free and is progammed in PHP with Mysql for
the datatabase. Other highlighted features include the ability to create
your own questions, auto inviting visitors, referer tracking, page
tracking, ability to view what the customer is typing as they type,
multiple chat sessions, sound alert, leave a message if offline,
push urls, quick responses, Customizable graphics, and multiple operators.
runs on your server and is open source GPL.
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Live Help Sidebox
The mod can display Live Help icon on your shop(Now, it supports Skype only).
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Skype Live Support Side Box
http://www.zen-cart.com/index.php?ma...roducts_id=703
I had some difficulties locating a working version of a live chat program for Zencart that was available for use without any further cost. As I have been
using Skype for some time and as the skype community has grown I decided to use this platform.
Skype Live Support Side Box gives you the opportunity to communicate in real time with your visitors. This module will display your online status and your
visitors can see that you are available. Never miss an important opportunity to make a sale again! Now you can answer all your visitors questions online.
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