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  1. #1
    Join Date
    Nov 2007
    Posts
    260
    Plugin Contributions
    0

    Default vs ALL LIVE HELP Add-Ons

    There sem to be many live help add ons to Zen Cart.

    I would be nice to get user experiences on the different add-ons.

    For me the main importance is that it is FREE and I mean totally free and not free as limited version.
    I also like that customer is not reguired to have skype account.
    Prefer also tool to be simple at customer side.

    Here are the Live Help add on that I found:
    I copy pasted their descriptions below.

    ------------------------------
    LIVE HELP
    ------------------------------
    PHP Live! - COMMERCIAL

    http://www.zen-cart.com/index.php?ma...roducts_id=526

    PHP Live! enables live help and live customer support communication directly from your website. With PHP Live!, you can provide one-on-one chat assistance in

    real-time, answer visitor questions and add that extra human touch to your website.
    --
    SHINE Live Help Sidebox - FREEWARE
    http://www.zen-cart.com/index.php?ma...roducts_id=439
    http://www.sugarforge.org/projects/shinelivehelp/

    Sidebox for SHINE Live Help. Live Support for your website that integrates easily with SugarCRM.
    --
    Crafty Syntax Live Help Sidebox - OPEN SOURCE
    http://www.zen-cart.com/index.php?ma...roducts_id=188
    A sidebox which allows use of Crafty Syntax Live Help with Zencart. Option to pass the Zencart customer name to CSLH chat session.

    Crafty Syntax Live Help (CSLH) is an open source live support solution
    that helps customer support with live help functionality that can be
    proactively pushed to visitors to your site or requested by the consumer.
    Crafty Syntax includes a large range of features to allow multiple
    operators, multiple departments and multiple languages to be used.
    Crafty Syntax Live Help is free and is progammed in PHP with Mysql for
    the datatabase. Other highlighted features include the ability to create
    your own questions, auto inviting visitors, referer tracking, page
    tracking, ability to view what the customer is typing as they type,
    multiple chat sessions, sound alert, leave a message if offline,
    push urls, quick responses, Customizable graphics, and multiple operators.
    runs on your server and is open source GPL.
    --
    Live Help Sidebox
    The mod can display Live Help icon on your shop(Now, it supports Skype only).
    --
    Skype Live Support Side Box
    http://www.zen-cart.com/index.php?ma...roducts_id=703
    I had some difficulties locating a working version of a live chat program for Zencart that was available for use without any further cost. As I have been
    using Skype for some time and as the skype community has grown I decided to use this platform.

    Skype Live Support Side Box gives you the opportunity to communicate in real time with your visitors. This module will display your online status and your
    visitors can see that you are available. Never miss an important opportunity to make a sale again! Now you can answer all your visitors questions online.



    ----------------------
    marksu
    Last edited by marksu; 30 Jan 2008 at 11:21 PM.

  2. #2
    Join Date
    Apr 2005
    Location
    Houston, TX
    Posts
    1,410
    Plugin Contributions
    1

    Default Re: vs ALL LIVE HELP Add-Ons

    Crafty Syntax is ok if you have just a little bit of traffic. Otherwise ask Merlin, it nearly crashed the server several times :). Plus the constant refreshing of the page drove me nuts.

    SHINE Live Help I had trouble with IE. Both customer and CSR would log into the chat, but it would never actually connect with the CSR. After fooling with it for a few days, I dropped it.

    I ended up going with Provide Support. Its $15 a month for one operator, $35 a month for 3, etc. I quickly found it was worth paying a little cash instead of cursing and kicking a buggy chat day after day.

    Good luck

 

 

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