Credit Cart Offline Processing - blank card number

**nathant** · 10 Dec 2009, 09:25 PM

I have the same problem as cablesimple... 1.3.8a... www.kmstools.com and I can't duplicate the problem =(

It looks like a couple seperate problems. sometimes I get the order but with no credit card info. sometimes I get the order but with 2 of the 3 addresses missing, and the international shipping rate quoted.

Hopefully I can get a test server together again so I can experiment again and try to make it work.

**nathant** · 22 Dec 2009, 12:59 AM

OK. FYI, found the problem. I had a registry mod installed and the registry was signing people up for accounts but not adding a billing or shipping address.

**nathant** · 23 Mar 2010, 05:26 PM

Originally Posted by gonsman

This post is a little old, but I am experiencing this same issue. Most of the orders that come in are fine, but some of the them do not have any payment information. Also, the email with the middle 8 digit number is not received. We get a lot of orders (40-50 a day). Has anyone seen this? Here is out setup:

Zen Cart 1.3.8a
Database Patch Level: 1.3.8
Database: MySQL 5.0.32-Debian_7etch8-log
HTTP Server: Apache/2.2.3 (Debian)

Unfortunately, I'm still getting the same problem. The registry fix only half-solved things - were then getting fewer orders without credit card information.

We've since moved to a real payment gateway - Beanstream - and so when the problem happens, we just aren't able to process the transaction.

Any thoughts, anyone?

**nathant** · 23 Mar 2010, 06:42 PM

Sorry had to repost to subscribe to thread cuz I wasn't able to edit.

Will compare checkout payment php files to look for errors there.

**TecBrat** · 2 Aug 2010, 04:28 PM

I have experience the same error as the OP. My shopping cart works fine most of the time, but I just got one order with no credit card info. When I visit the "Orders" link and double click on the order, it shows Payment Method: Credit Card. But no details. The email with the digits was not sent.

Is it possible that an email sending issue would prevent the rest of the details from being saved, and not stop the order? That would suggest an error reporting problem.

Otherwise, I wonder if it's a session problem like mentioned earlier in the thread, but that was an IIS system and I am using LAMP.